Job Description
Elevate your career as a Technical Support Specialist focused on healthcare technology. Utilize your troubleshooting skills to ensure customer satisfaction while supporting an award-winning IoT platform remotely.
This full-time position reports to the Technical Support Team Lead. You will play a crucial role in assisting clients with complex technical issues, requiring keen analytical abilities and a proactive approach. Key skills include exceptional communication, system configurations, and troubleshooting in a remote environment.
Key Responsibilities:
- Troubleshoot customer issues, documenting resolutions
- Install and configure systems based on customer needs
- Provide phone and email support for software issues
- Conduct remote audits and health checks of systems
- Collaborate with internal teams for seamless support
Requirements
- Bachelor's in Computer Science or related field
- Experience in customer service and software support
- Advanced knowledge of Windows platform and networking
- Familiarity with TCP/IP and basic SQL queries
- Strong interpersonal skills with a focus on client rapport
Bring your passion for technology and customer service to make a positive impact in healthcare.
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