On-Site User Support Technician for Technical Assistance

Enhance user experience as an On-Site User Support Technician. Provide expert technical solutions, training, and customer service while managing incidents effectively in a fast-paced environment.

In this permanent, full-time position, you will offer direct user support at the office. With 7 months to 1 year of experience, you will consult user manuals and other resources to implement solutions. The role is crucial for maintaining a comprehensive log of problems and solutions, ensuring optimal support for users.

Key Responsibilities:

• Consult user guides and manuals for solutions
• Provide training and advice to users
• Maintain a detailed problems and solutions log
• Deliver exceptional customer service
• Manage technical incidents efficiently

Requirements

• 1-2 year college diploma or certificate
• 7 months to 1 year experience in user support
• Proficiency in English required
• Authorized to work in Canada only
• Available for early morning and evening shifts

Use your technical expertise to empower users, enhance problem resolution, and bolster customer service in a dedicated role.

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