Kitchen Server (PWLPA)

Role Overview

The Server is responsible for delivering excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience. They act as a key liaison between the kitchen and residents or guests, ensuring all needs are met with professionalism and care. In this role, fostering a sense of connection and personalizing each dining experience helps create a warm, inviting atmosphere that supports residents’ overall well-being.

Key Accountabilities

• Greet residents or guests warmly and take their food and beverage orders.
• Understand menu item composition and how it may impact resident dietary restrictions.
• Provide recommendations on menu items and accommodate dietary restrictions.
• Relay orders accurately to the kitchen staff and articulate
• Deliver food and drinks promptly and ensure accuracy.
• Preparing and providing appropriate texture modified meals and dietary requirements
• Cleaning and maintaining kitchen equipment daily
• Refill beverages, clear plates, and attend to guests’ needs during their meals.
• Keep tables and dining spaces clean, organized, and set for service.
• Clear and reset tables efficiently after each meal.
• Where appropriate, invite residents to participate in setting up or clearing their tables, helping to foster a sense of involvement and independence.
• Build a positive rapport with residents by offering attentive service that recognizes their individuality and preferences.
• Build positive relationships with residents or guests by providing excellent service.
• Address concerns or special requests in a professional and courteous manner.
• Work closely with the kitchen team to ensure smooth service.
• Assist with plating, food preparation, and restocking as needed.
• Follow all food handling, hygiene, and safety regulations.
• Maintaining environmental public health standards and provincial standards for regulatory bodies
• Participating in community committees and working groups to support community initiatives
• Contribute to an atmosphere where residents feel heard and valued, enhancing their overall dining experience.
• Ensure the proper use of personal protective equipment (PPE) as necessary.

Required Education & Documentation

• High school diploma or equivalent (preferred but not mandatory).
• Food Safety Handling Certificate (e.g., ServSafe or Food Safe).

Required Skills

• Strong communication and interpersonal skills.
• Attention to detail for accurate order-taking and service.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent customer service skills with a friendly demeanor.
• Basic math skills for handling checks and payments if required.

Additional Preferred Education and Skills Asset

• Previous experience in serving or hospitality is an asset.
• WHMIS certification for handling cleaning chemicals.
• CPR or First Aid certification (preferred but not mandatory).

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