Network Operations Center (NOC) Engineer – L1

Job Title: Network Operations Center (NOC) Engineer – L1

Location: Bangalore, Karnataka & Wayanad, Kerala

Relocation: Candidate should be willing to relocate based on client requirements

Shift: 24×7 Rotational Shifts

Job Overview

We are looking for a Network Operations Center (NOC) Engineer – L1 to monitor customer networks, handle incidents, and provide first-level technical support. The role requires continuous monitoring of network infrastructure using NMS tools and prompt coordination with customers and internal teams to ensure service availability.

Key Responsibilities

• Monitor customer networks using NMS tools and customer portals on a 24×7 basis.
• Handle customer emails and communication, providing timely updates through email or other communication channels.
• Monitor alerts and respond to incident tickets promptly.
• Log, track, and manage incidents and service requests through the ticketing system.
• Perform Level 1 troubleshooting by coordinating with the customer's local personnel.
• Coordinate with backend teams, field engineers, and third-party service providers for issue resolution.
• Provide technical support via phone, email, and chat.
• Ensure updates are provided to customers and internal stakeholders on time.
• Follow defined SLAs, TATs, and Standard Operating Procedures (SOPs).
• Document incidents, Root Cause Analysis (RCA), and resolution details.
• Support planned maintenance activities and change management processes.
• Escalate complex technical issues and coordinate with vendors for resolution.

Required Skills & Qualifications

• Basic understanding of networking concepts such as LAN, WAN, TCP/IP, DNS, VLAN, and Fiber networks.
• Familiarity with Windows/Linux environments.
• Experience with monitoring tools such as PRTG, Zabbix, or similar tools is an advantage.
• Strong communication skills (multi-language preferred) and problem-solving ability.
• Willingness to work in rotational shifts.
• Certification such as CCNA or CompTIA Network+ is preferred.
• Bachelor’s degree in computer science, IT, Electronics, or a related field.

Key Attributes

• Ability to work under pressure and manage escalations effectively.
• Strong team collaboration and customer-focused mindset.
• Good analytical and troubleshooting skills.
• Ability to handle multiple incidents simultaneously in a fast-paced environment.

Work Locations:

• Bangalore, Karnataka
• Wayanad, Kerala Note: Candidates should be flexible to relocate based on project/client support requirements.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person