Production / Technical Support III

Production / Technical Support III

Location: New York, New York (Onsite)Employment Type: Contract

Role Overview

The Equities Electronic Client Enablement – FIX Specialist will support and contribute to onboarding, certifying, and maintaining electronic equities clients. This role requires a solid working knowledge of the FIX protocol, equity trading workflows, and client connectivity. The specialist will manage standard onboarding tasks, assist with complex implementations, and help troubleshoot production issues. The position involves coordinating with internal technology, trading, and support teams to ensure a high-quality electronic trading experience.

Key Responsibilities

Support end-to-end electronic client onboarding for Equities, including FIX connectivity setup, certification testing, and go-live activities.Handle FIX certification issues, client questions, and production incidents by troubleshooting and escalating as needed.Partner with clients, vendors, and fund administrators to gather technical and functional requirements.Assist with client onboarding for both Equities and Swap electronic trading workflows.Provide support for Electronic Trading applications by performing regular monitoring, health checks, and readiness activities.Respond to trading desk data requests and time-sensitive queries.Implement and validate changes in UAT and pre-production environments.Work with development teams on new functionality, enhancements, and defect remediation.Independently manage multiple onboarding and change initiatives in parallel.Produce and maintain project-level documentation, operational runbooks, and support metrics.

Required Qualifications

Education: B.E., B.Tech, M.E., M.Tech, BCA, or MCA, with a preference for IT or Computer Science.

Experience: 5–8 years of experience in electronic trading, FIX client enablement, or production support within capital markets. Proven experience operating independently in a front-office-aligned or client-facing technology role.

Technical Skills:

Deep hands-on expertise in FIX Protocol (FIX 4.2 / 4.4).Strong understanding of electronic equities trading, including DMA and algorithmic workflows.Solid knowledge of equity, swap, and bond trade lifecycles.Strong UNIX/Linux skills, including shell scripting.Proficiency in SQL and experience with relational databases (Oracle, Exadata, SQL Server, Sybase).Advanced Excel skills, including VBA scripting.Working knowledge of XML or similar markup languages.Understanding of ITIL processes (Incident, Change, Release Management).

Preferred Qualifications

Broader markets knowledge including Futures and Options.Prior experience in Equities Electronic Trading or Client Enablement teams.

Compensation & Benefits

Pay Rate Range: $0.00/hour - $48.46/hour.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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