Position Overview

We are seeking a proactive and detail-oriented Help Desk Specialist to provide onsite Level 1 desktop support with 5 year’s experience and demonstrated expertise in Microsoft 365. As the first point of contact for technical assistance, you will play a critical role in ensuring daily operational success by resolving hardware, software, and connectivity issues.

The ideal candidate for this role must be professional, accountable self-starter who takes ownership and excels in troubleshooting, possesses strong interpersonal skills, and is looking for a role with clear opportunities for professional growth.

Role/Responsibilities

The role is full-time, onsite Level 1 desktop support and has room for growth as the candidate achieves success in the role. The candidate is responsible for providing Level 1 support onsite. The candidate will provide day-to-day level 1 technical support and develop practices and processes to achieve these objectives.

As the primary point of contact for technical assistance, you will be responsible for Level 1 (L1) desktop support, infrastructure troubleshooting, and maintaining a high standard of operational discipline. This role offers long-term stability and clear pathways for professional growth and expansion within the organization.

· Desktop Support: Provide prompt, onsite L1 support for hardware, software, printers, and connectivity issues.

· Incident Management: Serve as the primary point of contact, responsible for escalating complex issues to senior technical teams and tracking resolution progress.

· Asset Management: Maintain an accurate IT asset inventory, track equipment repairs/replacements, and ensure all support tickets are meticulously documented.

· Software Support: Troubleshooting skills in Microsoft 365, email, and video conferencing tools.

· Demonstrate proficiency in supporting Microsoft 365 and Exchange Online. Manage user accounts, mailbox permissions, licensing, and distribution groups.

· Collaboration: Work cohesively with Tier II support and other technical teams to resolve multifaceted problems efficiently.

Education & Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• 5 years' experience in an IT support, helpdesk role.
• Ability to clearly communicate technical concepts to both technical and non-technical

audiences

• Valid (non-suspended or limited) Driver’s License and dependable transportation
• Preferred Certifications-MCP, Office 365, A+, HDI (Help Desk Institute)
• Technical Expertise: Strong proficiency in Microsoft 365 and Exchange Online is required. You must be comfortable navigating the M365 Admin Center to manage users and mail flow.
• Excellent abilities to critically think and troubleshoot efficiently
• Self-starter, self-sufficient with ability to work on multiple tasks with minimal

supervision

Who You Are

· Detail-oriented, proactive, and self-directed.

· Passionate about technology and continued learning.

· Ability to pick up skills quickly and adapt on the fly.

· Strong verbal and written communications skills – clear, concise, and timely.

· Strong organization and documentation skills.

· Time management skills in prioritizing your daily tasks.

· Capable of leading, motivating, and holding technical teams accountable.

Compensation and Benefits

· Full Time Onsite Position

· Salary- $50,000-$55,000

· 6 month probationary period after which there will be a role review

· Company Benefits-PTO, health insurance, 401k, holiday pay, etc.

· Hours: Standard Business Hours, Monday through Friday.

· Growth: This is a permanent role with a focus on long-term career development and skill expansion.

· Professional Environment: Join a team that values pride in work, operational discipline, and genuine engagement.