Level 1 IT Technician

About the Company

We are seeking a motivated and detail-oriented Level 1 IT Technician to join our team in Jamestown, NY. This role provides front-line technical support to employees while also assisting with the setup and maintenance of computer systems and production equipment used in our digital media environment. The ideal candidate is a strong communicator who enjoys problem solving, working with technology, and supporting users in a fast-paced environment. This position offers an opportunity to gain hands-on experience across IT support, hardware deployment, and live production technology. This is a full-time onsite role based in Jamestown, NY.

About the Role

This role provides front-line technical support to employees while also assisting with the setup and maintenance of computer systems and production equipment used in our digital media environment.

Responsibilities

• Technical Support: Provide first-level technical support to end-users via the company ticketing system
• Technical Support: Troubleshoot and resolve hardware, software, and basic network issues
• Technical Support: Assist users with system setup, account configuration, and software installations
• Technical Support: Document support tickets, resolutions, and contribute to maintaining knowledge base articles
• Technical Support: Escalate complex issues to senior IT staff when necessary
• Computer & Hardware Management: Assist with setup, deployment, and maintenance of desktop and laptop systems and peripherals
• Computer & Hardware Management: Perform routine maintenance such as software updates, antivirus scans, and system diagnostics
• Computer & Hardware Management: Image and reimage computer systems as needed
• Computer & Hardware Management: Deploy new equipment to users and manage hardware replacements
• Computer & Hardware Management: Maintain hardware inventory, including ordering and tracking components
• Event Production Assistance: Assist in preparing and testing production equipment as needed, including Camera equipment and microphones, Lighting kits, Recording computers and live streaming computers
• Additional Responsibilities: Handle packaging, labeling, and preparation of equipment shipments as needed
• Additional Responsibilities: Assist with organizing and maintaining equipment storage areas

Qualifications

• Education: 2 or 4 year degree in Computer Science, Computer Technology or related field a plus
• Work Experience: 2+ Years in a related field
• Certifications: Certifications in related fields a plus

Required Skills

• Physical Requirements: Ability to lift or move equipment weighing up to 70 lbs
• Regular walking, climbing, stooping, and lifting
• Ability to work at a computer for extended periods
• Ability to communicate effectively using company-approved communication systems
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Basic understanding of computer hardware and troubleshooting
• Familiarity with general AV equipment and basic signal flow concepts
• Proactive mindset with the ability to adapt to new technologies and workflows

Preferred Skills

• Familiarity with Microsoft 365 environments and Windows 10/11 operating systems
• Exposure to endpoint deployment or computer imaging processes
• Experience with live streaming technology or content production environments
• Familiarity with ticketing systems and support documentation processes
• Basic troubleshooting skills for AV or IT equipment

Pay range and compensation package

No specific pay range or compensation package mentioned.

Equal Opportunity Statement

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act. This position is not a Safety-Sensitive position.