Desktop Support Specialist

Req number:

R7494

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have proven experience with Windows 11 upgrades, PC imaging, and troubleshooting hardware and software issues, and are looking for your next career move, apply now.

Job Description

We are looking for a Desktop Support Specialist to assist with our critical Windows 11 migration project. The ideal candidate will play an essential role in imaging, deploying, and upgrading PCs to Windows 11 while ensuring minimal disruption to our daily operations. This position will be a contract and onsite in Bethlehem, PA.

Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license.

What You’ll Do

• Prepare and configure devices for deployment, ensuring compatibility and performance standards are met
• Upgrade existing PCs to Windows 11, troubleshooting any issues that arise during the migration process
• Provide hands-on technical support to end users, addressing hardware and software-related concerns during and post-migration
• Prioritize tasks effectively to ensure timely completion of upgrades amidst a busy workload
• Work closely with team members and stakeholders to communicate progress, troubleshoot challenges, and meet project deadlines

What You'll Need

Required:

• Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license
• Proven experience in desktop support, including PC imaging, deployment, and upgrades
• Strong familiarity with Windows operating systems, particularly Windows 11
• Excellent troubleshooting skills with the ability to resolve hardware and software issues quickly
• Strong organizational skills and ability to manage workloads under tight deadlines
• Effective communication skills to collaborate with team members and provide clear updates to stakeholders

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-AL2

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$25.00 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.