Bilingual Accounting Application Support Analyst

The salary range for this position is $48,700 to $55,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Now, if you were to come on board as our Bilingual Accounting Application Support Analyst, we’d ask you to do the following for us:

• Serve as an integral member of our accounting systems support team
• Act as subject matter expect for Compass operations group and lead escalations from team members on how to use field accounting applications
• Devise and prepare procedural documentation for accounting applications
• Analyze system and user needs, document system issues, identify solutions for emerging issues and ensure timely follow up
• Communicate application problems and issues to management and define technical issues
• Manage emails and voice mail related to accounting applications
• Train new users and troubleshoot on CIMS and ORBIT
• Follow up with field when locations are not using appropriate accounting applications

Think you have what it takes to be our Bilingual Accounting Application Support Analyst? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• Bilingual in French and English
• Diploma in Accounting or equivalent
• Three (3) years’ experience in a computerized accounting environment
• Strong customer service, interpersonal and verbal and written communication skills
• Excellent analytical and problem solving skills
• Proficient working knowledge of Microsoft Office programs
• Ability to work in a fast paced, constantly changing environment
• Able to balance team and individual responsibilities
• Able to work overtime when required
• JD Edwards, ORBIT and CIMS experience an asset