Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent