Senior Technical Account Manager - United Kingdom | United Kingdom - Remote

Senior Technical Account Manager - United Kingdom

Cohesity is the leader in AI‑powered data security, serving 13,600 enterprise customers, including 85 of the Fortune 100 and nearly 70% of the Global 500. Backed by NVIDIA, IBM, HPE, Cisco, AWS and Google Cloud, Cohesity is headquartered in Santa Clara, CA with offices worldwide.

We’ve earned Leader ratings from multiple analyst firms and have been recognized for innovation, product strength, and simplicity in design.

Want to join the leader in AI‑powered data security?

As a Senior Technical Account Manager, you will play a pivotal role in ensuring customers’ success by enhancing their experience, driving adoption of our technology, and reducing churn. You’ll work with enterprise customers to make a positive impact on their business while gaining valuable insights that improve Cohesity’s value proposition.

This challenging role requires exceptional customer‑relationship development, operational expertise, plan building and execution, cross‑functional collaboration, and analytical skills. We are looking for someone with a passion for customer advocacy and proven experience.

We are considering applications for Senior Technical Account Managers located in the UK (Remote), Dublin or Cork – Ireland (Hybrid), Paris – France (Hybrid) and Denmark (Remote).

HOW YOU'LL SPEND YOUR TIME HERE:

Increase the lifetime value of the customer through greater advocacy, serving as a customer advocate in the evolution of our products and platform functionality integral to the customer's success. Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores. Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference‑ability, Renewal Likelihood, Upsell / Cross‑Sell Potential, and Net Retention Rate and churn. Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV). Work closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while addressing any issues putting renewals at risk. Engage broadly across the Customer organization from users through to C‑Level/Influencer as required. Ensure customer feedback and required capabilities are clearly captured and conveyed internally to enable ongoing improvement of process, products, and services. Support customers by addressing important issues and, if necessary, creating effective guidelines for their specific needs. Ability to onboard Cohesity customers to achieve agreed‑upon outcomes post‑implementation. Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state. Understand and report back on "voice of customer" feedback collected from randomly selected Cohesity customers and address any issues and provide follow‑up.

WE'D LOVE TO TALK IF YOU HAVE MANY OF THE FOLLOWING:

A relevant Bachelor's degree or equivalent experience; preference for computer science, business management, or related degrees. Languages: Fluent or Native French or Spanish (ideally both), will be essential for candidates located in UK, Ireland and France. Strong empathy for customers and a passion for revenue and growth. Deep understanding of value drivers in recurring revenue business models. Account Management experience as an AE, SE, CSM, Operations Manager, or equivalent strongly preferred. Deep business operations expertise – adept at creating relevant and compelling customer‑facing reports, messages, and dashboards. Strong ability to influence through persuasion, negotiation, and consensus building internally and externally. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. Demonstrated success at strategy implementation and execution. Join us in our mission to revolutionize data management and be a part of our journey towards building a flawless customer experience. Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1‑855‑9COHESITY or for assistance.

In‑Office Expectations: Cohesity employees who are within a reasonable commute (e.g. within a forty‑five (45) minute average travel time) work out of our core offices 2‑3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

We value integrity and respect, and promise to give you the tools to be successful, welcome you into a culture that celebrates individual contributions and collective success, empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

Healthcare coverage for you and your family Paid parental leave Flexible paid time off Additional company‑wide days off throughout the year A robust wellness program Continuous learning opportunities And a competitive salary and additional benefits package Join our team! Alert for candidates

Cohesity has received reports of scams where individuals purporting to be Cohesity HR representatives or even our CEO conduct bogus “employment interviews” via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Cohesity and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for additional details: the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

Notice to external recruiters and staffing agencies

Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third‑party recruiter is subsequently hired. Fees will be paid only where an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.

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