M365 Exchange Engineer

Location : Onsite to Vancouver, BC V6Z 2H3, Canada ( 5 weekdays / 8 hours (PST) )

Responsibilities

Productivity Assessment and Ticket Closure Auditing

Identify and improve snow workflow and automation.

Upgrade users to latest Office client

e-mail and user permissions management

Edit and delete security groups

Assign and remove license and manage guest access in groups

Monitor MS license consumption and support in Audit

Configure re-occurring exchange platform requests.

Give mailbox permissions to another user

Get access to and back up former user's data

M365 user email settings

Convert user mailbox to shared mailbox

Create an Office 365 Group

Fix M365 Issues

Create O365 Groups, Expiration policies

Find and fix Domain and DNS issues

Required Skills

M365 Admin (overall)

Exchange Online: Managing mail flow, mailbox permissions, mail tracing, shared mailboxes/calendars, and distribution groups.

Teams: Supporting chat, meetings, channels, and M365 groups.

PowerShell: Must be able to create scripts and follow instructions to run commands or scripts using PowerShell modules such as ExchangeOnline and Microsoft.Graph.

Active Directory: Managing user and group objects.

Entra ID: Managing user and group objects.

Microsoft licensing: Understanding of group-based licensing and governance as required

OneDrive: Support and troubleshooting

Nice-to-have Skills

DMARC: Understanding of how DMARC, DKIM and SPF DNS records work.

Defender (email only): Basic understanding of tenant allow/block lists and anti-spam policies.

Teams Voice: Experience with PSTN integration (assigning phone numbers).

PowerApps and Power Automate: Fair understanding.

What are the top 3 Must Haves for this role?

Strong M365 Exchange online experience and skills

Strong Communication Skills and ITIL process understanding

Customer focus

The salary range for this role is $77,500 to $91,000 CAD.

At Cognizant, we are eager to meet people who believe in our mission and can make an impact in various ways We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferable experience and skills make you an outstanding applicant and help us see how you would be helpful in this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is Onsite role to Vancouver, BC . Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs