About the role

This role is responsible for supporting and maintaining critical production processes related to batch operations and file transmissions. You will work closely with business units, downstream partners, and technical teams to ensure timely issue resolution, SLA adherence, and smooth day‑to‑day operations. Your work will directly contribute to system stability, operational efficiency, and overall service quality.

In this role, you will:

· Create, manage, and resolve incident tickets related to production batch issues and file transmission challenges.

· Provide Level 1 and Level 2 support for all incoming and outgoing file transmissions.

· Monitor and oversee EDI production batch schedules to ensure compliance with established SLAs.

· Coordinate with Business Units and downstream teams to drive resolution of open action items.

· Support change validation and deployment activities for application support.

· Participate in on‑call rotations, including nights and weekends, as required.

Work model:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in St Louis, MO. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.

What you need to have to be considered

· Hands‑on experience with EDIFECS

· Proficiency with EAM (Edifecs Application Manager)

· Experience with TM (Transaction Management)

· Strong skills in Oracle PL/SQL

· Working knowledge of MongoDB

This will help you stand out

· Experience supporting production environments with strict SLAs

· Strong troubleshooting and analytical skills

· Ability to collaborate effectively across business and technical teams

· Prior experience in EDI‑focused operational support environments

· A proactive approach to issue resolutions and continuous improvement

Salary and Other Compensation:

The annual salary for this position is between $44,550 to $65,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

• Please note, this role cannot offer visa transfer or sponsorship now or in the future*

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.