Operations Manager (f&b) (Gujarat)

Operations Head - Coffee Culture Surat Location Surat Gujarat Role Type Full-time On-site About the Role We are building a strong leadership team for Coffee Culture as we expand across Surat with new outlets innovative cafe experiences dark kitchens and high-volume operations The Operations Head - Surat will be the strategic owner of end-to-end cafe operations across multiple outlets This role goes far beyond routine cafe supervision you will lead P L people quality customer experience procurement supply chain and operational excellence This is a commercial people operations leadership role for someone who can run Surat like their own business unit What You Will Lead1 Multi-Outlet Operations Management Lead day-to-day operations for all Surat outlets cafe kitchen units Maintain SOPs across service hygiene safety compliance Conduct regular audits taste quality ambience hygiene speed-of-service Ensure smooth coordination between FOH BOH supply chain 2 People Leadership Training Lead manage mentor outlet managers baristas kitchen teams service staff Build strong hiring pipelines for Surat Implement training systems service beverage food grooming guest handling Drive discipline accountability performance culture 3 Revenue Cost P L Ownership Own monthly revenue targets for all outlets Improve ABV footfall repeat customers Monitor food cost beverage cost wastage variance Optimise staff cost operational cost vendor cost Drive profitability through data-backed decisions 4 Customer Experience Brand Standards Create a consistent elevated Coffee Culture experience Resolve escalations maintain a 5-star service culture Drive guest engagement loyalty programmes Build weekly in-store events rituals to increase walk-ins 5 Kitchen Menu Quality Control Coordinate with R D central kitchen for menu rollouts Ensure quality consistency in coffee food bakery beverages Maintain daily production planning demand forecasting 6 Vendor Purchase Inventory Management Oversee procurement for Surat outlets Build strong vendor relationships fresh produce packaging cafe supplies Maintain inventory accuracy across all units Implement tight controls to avoid pilferage wastage 7 Projects Expansion Lead operational setup for new Surat outlets Handle licensing compliance equipment installation staffing Build SOPs systems for recent cafe formats or concepts 8 Reporting Dashboards Daily operations sales reports Weekly revenue cost performance tracking Monthly P L reviews with management What Success Looks Like KPIs Outlet-level revenue profitability achieved month-on-month Food beverage cost 38-42 maintained Zero quality deviations across outlets Training completion rate 100 for all teams Reduction in wastage pilferage Decrease in customer complaints increase in repeat guests Successful launch stabilisation of new outlets Smooth operations with high staff discipline Who Should Apply You are a strong fit if you Have 7-12 years of experience in F B cafe chains QSR restaurants dark kitchens or hospitality operations Have managed multi-outlet operations Are strong in P L cost control budgeting Are excellent with people training team discipline Are process-driven but equally comfortable in fast-moving environments Communicate clearly think strategically execute fast Have a hands-on leadership mindset and love being on the floor Location Surat Gujarat On-ground role across multiple Coffee Culture outlets Job Type Full-time Pay Up to 90 000 00 per month Work Location In person