Sr. Salesforce Administrator

Overview

The Senior Salesforce Administrator-Developer is responsible for the advanced administration, ongoing optimization, and strategic direction of our Salesforce platform, supporting sales operations. This role involves collaborating with executive stakeholders, overseeing governance, maintaining and enhancing current system to ensure business goals are achieved.

Key Responsibilities

• Lead configuration, automation, and maintenance of Salesforce Sales Cloud and Service Cloud for maximum business value.
• Serve as a strategic advisor and subject matter expert for Sales and Service teams, gathering requirements and designing scalable solutions.
• Oversee and enforce data governance, security best practices, and compliance standards across the Salesforce ecosystem.
• Create and optimize advanced automations (Flows, process builders), integrations, and reporting frameworks supporting pipeline, forecasting, and field operations.
• Supervise or mentor junior administrators, providing training, documentation, and leadership during major releases and rollouts.
• Lead or support cross-functional projects including integrations with ERP, mobile field apps, and third-party sales tools.
• Conduct regular audits and health checks to ensure data integrity and system performance.
• Manage system upgrades, new feature rollouts, and change management communication to end users.
• Align Salesforce strategy with organizational OKRs and drive continuous improvement.
• Provide Level 2/3 support for escalated user issues.

Required Experience & Skills

• 10+ years of progressive Salesforce administration experience including Sales Cloud and Service Cloud.
• Strong expertise in sales operations processes (lead-to-cash, forecasting, pipeline management) and customer service management.
• History of designing automations, handling complex security requirements, and managing large data volumes.
• Demonstrated stakeholder management, communication, and project leadership with cross-functional teams.
• Experience mentoring, managing, or training other admins or technical staff.
• Current Salesforce Administrator certification required; advanced certifications (Advanced Admin, or Architect) preferred.
• Bachelor’s degree in business, IT, or related field preferred.

Pay: ₹340,368.60 - ₹2,533,271.99 per year

Benefits

• Health insurance
• Provident Fund
• Work from home

Work Location: Remote