IT Support Engineer

Job Title: IT Support Executive

Location: Coimbatore, Tamil Nadu

Company: Codepluse Gen Pvt Ltd

Job Type: Full-time

Job Summary

We are looking for a detail-oriented IT Documentation Specialist to create, manage, and maintain client and internal documentation. You will work closely with IT, Product, and Development teams to ensure clear and accurate documentation.

Key Responsibilities

• Create and maintain BRD, FRD, user manuals, SOPs, FAQs
• Prepare onboarding, implementation, and handover documents
• Convert client requirements into clear documentation
• Collaborate with IT Support, Developers, and Product teams
• Maintain documentation standards and version control
• Update documents based on product changes and feedback
• Support client onboarding and walkthroughs
• Manage centralized documentation repository
• Assist in audits and compliance documentation
• Basic design tasks (logo placement, banners)

Requirements

• Bachelor’s degree in IT/Computer Science or related field
• 0–2 years experience in documentation/IT support/technical writing
• Strong written communication skills
• Proficiency in MS Word, Google Docs, PowerPoint
• Basic understanding of IT/software concepts
• Strong attention to detail and organization skills

Preferred Skills

• Experience with Notion, Confluence, or similar tools
• Basic knowledge of SDLC or SaaS products
• Client coordination experience

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Location:

• Coimbatore, Tamil Nadu (Required)

Work Location: In person