Windows / Azure AD Administrator & Service Desk - Ops

Company Description

Codem Inc. delivers scalable, AI-driven eCommerce solutions, helping businesses transform and achieve significant cost savings in software engineering and operations. With a proven track record in launching over 100 global B2C and B2B eCommerce platforms, Codem specializes in turnkey solutions that streamline development, QA, and store operations through expert teams in the US, Singapore, and India. Leveraging cutting-edge AI and ML technologies, the company delivers tailored applications and advanced digital tools, enabling clients to scale efficiently while optimizing costs. Codem operates globally with offices in San Francisco, Singapore, and Chennai, bringing deep industry expertise and pragmatic solutions to tackle complex digital challenges.

IMMEDIATE JOINERS ONLY PLS DON‘T APPLY WITH 90 DAYS.

Role Overview

The Windows / Azure AD Administrator & Service Desk – Ops is responsible for managing the Windows Server environment, Active Directory, Entra ID (Azure AD), and supporting identity-related services while also contributing to 1st & 2nd-level support operations.

Key Responsibilities

Windows Server Administration

· Maintain Windows Server infrastructure (2016/2019/2022)

· Manage GPOs

· Administer DNS, DHCP

· Patch management (WSUS)

· Certificate services support (Enterprise CA)

Active Directory / Entra ID

· User and group lifecycle management

· Hybrid AD / Entra ID sync (AAD Connect)

· Conditional Access policies

· MFA enforcement and identity hardening

· Role-based access management (RBAC)

Identity & Security

· Implement least privilege principles

· Monitor privileged access

· Support IAM governance initiatives

Service Desk

· Escalation point for Windows / identity issues

· Troubleshoot login, profile, domain join issues

· Support M365 integration issues

Required Skills

· Strong Active Directory knowledge

· Experience with Azure AD / Entra ID

· GPO management experience

· PowerShell basics

· Windows troubleshooting expertise

Nice to Have

· Experience with Hybrid environments

· Knowledge of IAM best practices

· Security mindset