IT Helpdesk

Key Responsibilities:

• Minimum 1 year of experience in IT Helpdesk / Service Desk support
• Attend incoming calls and emails related to IT support issues, vendor coordination
• Experience working with ticketing tools (such as ManageEngine, ServiceNow, or similar platforms) will be considered an added advantage.
• Proficiency in MS Excel for data entry and report maintenance
• Maintain accurate reports in Excel (calls, tickets, resolutions, assets, etc.).
• Good communication skills with the ability to handle calls professionally
• Basic knowledge of IT hardware, software, and troubleshooting