Microsoft Helpdesk Analyst I

Help Desk Support Specialist

Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform.

• *Secret Level Clearance required**Local to NOVA**
• Provide Technical Assistance: Serve as a Tier 1 and 2 Agent, offer first-level support for Microsoft products, including Windows OS, Office 365, and other related software.
• Troubleshoot Issues: Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
• User Training: Conduct training sessions and create documentation to help users effectively utilize Microsoft applications. Regularly publish and update articles to the project team’s and Knowledge management.
• System Maintenance: Perform regular system monitoring to ensure optimal performance and security. Escalate Help Desk concerns to Senior MS Engineers
• Ticket Management: Track and manage support tickets using a help desk system, ensuring timely resolution and communication with users.
• Collaboration: Work closely with other IT team members to escalate and resolve complex issues. Identify areas of improvement for Help Desk operations for all tenants/team members
• Customer Service: Maintain a high level of customer satisfaction by providing friendly and efficient support. Train end users on the use of the system, training development and delivery

Basic Qualifications

• Secret Clearance required & must be U.S. Citizen
• Strong verbal and written communication skills
• 1-2 Years Support of a Software Application, preferably Microsoft-based
• 1-2 Years of Help Desk and Troubleshooting and Application Support

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Education

• Bachelor's (Required)

Security clearance:

• Secret (Required)

Ability to Relocate:

• Arlington, VA: Relocate before starting work (Required)

Work Location: In person