Customer Support Executive (International Process – Remote)

📍 Location: Remote (Work From Home)

🕒 Shift: Night Shift (US Process)

💼 Employment Type: Full-Time

About the Role

We’re looking for Customer Support Executives to handle international (primarily US-based) customers for our client. If you have prior international voice experience—or you’re a fresher with excellent communication skills—this is a great opportunity to build your career from home.

🎯 Key Responsibilities

• Handle customer interactions via calls and email.
• Provide accurate information about products, services, and orders
• Resolve customer queries and complaints efficiently
• Maintain clear records of all customer interactions
• Ensure a high level of customer satisfaction
• Follow company processes and communication guidelines

✅ Eligibility Criteria

• 1+ year international voice experience preferred
• Freshers with excellent English communication can apply
• Graduate or Undergraduate
• Comfortable working in night shifts (US hours)

💻 Technical Requirements (Non-Negotiable)

• Stable high-speed internet connection
• Power backup for uninterrupted work
• Personal desktop/laptop with good configuration

🧠 Required Skills

• Excellent verbal & written English communication
• Neutral/clear accent for voice process
• Strong listening and problem-solving skills
• Ability to multitask and work independently

💰 Compensation

• Salary based on experience and last drawn CTC