Salesforce Consultant with Slack and Agentforce Experience

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

Please write & follow us here:

Website: cloudlabsit.com

LinkedIn: CloudLabs Inc

Email us:

What we offer

We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate. Flexible remote work. Opportunity to work remotely is available

Job Location: Canada - Remote

VISA Status: Canada Citizen or PR Holder (having B1/B2 US Visa is added advantage)

Start Date: Immediate or 15 Days

Responsibilities

Engage with business stakeholders to gather, analyze, and translate requirements into Salesforce, Slack, and Agentforce solutions Design end-to-end business processes leveraging Salesforce, Slack workflows, and Agentforce AI agents Lead functional solution design, including use cases, user stories, process flows, and acceptance criteria Provide thought leadership on conversational interfaces, automation, and AI-driven service or sales workflows Support UAT, change management, training, and post-go-live adoption Configure and customize Salesforce using Flows, Apex (as needed), Lightning components, and integrations Design and implement Slack integrations with Salesforce (alerts, workflows, bots, notifications, approvals) Implement and configure Agentforce for intelligent case handling, automation, and AI-assisted workflows Collaborate with architects on system integration, security, data models, and scalability Troubleshoot and resolve technical and functional issues across Salesforce, Slack, and Agentforce

Required Qualifications

5+ years of hands-on Salesforce consulting or implementation experience Minimum 1 successful project involving Slack integration and Agentforce implementation Strong understanding of Salesforce clouds such as Sales Cloud, Service Cloud, Experience Cloud, or Platform Experience with Salesforce Flow , automation, and declarative development Solid understanding of Slack APIs, workflows, and Salesforce-Slack connectivity Experience working in Agile/Scrum delivery environments Excellent communication skills with the ability to bridge technical and business teams

Preferred Qualifications

Experience with AI-driven solutions, conversational agents, or intelligent automation Exposure to integration tools (MuleSoft, REST/SOAP APIs) Experience working with enterprise or regulated clients Prior consulting or client-facing experience

Certifications (Required or Strongly Preferred)

Salesforce Administrator Salesforce PD1 Salesforce Sales Cloud and/or Service Cloud Consultant Salesforce Slack Admin/Developer/Consultant (preferred but not mandatory) Salesforce Certified Agent force Specialist