About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Software Engineering Manager, AI Agents

Location: Austin, TX

Why this role matters

We're building industrial scale AI agents that support customers directly. No research theater. Your team powers real customer interactions from day one.

Cloudflare already has the parts. You assemble them into a repeatable platform and ship real customer value fast.

Role intent

Lead a team that ships production agents on the Cloudflare stack. Hands on. Execution first. Your team's code is the front door for millions.

What you will do

Build and run a team of 4 to 8 senior engineers
Set a simple roadmap and ship every two weeks
Keep quality high with crisp PRs, tests that matter, and fast rollbacks
Own on call, incident review, and redlines for latency, errors, cost
Partner with Support, Success, Product, Security, and Data to land safe automations
Prove impact with metrics. Time to first response, resolution, cost per case, automation rate
Assemble Cloudflare primitives into shared modules: Workers runtime, Durable Objects memory, Vectorize recall, KV and R2 for config and files, D1 or Postgres where needed, Queues or Pub/Sub for async
Use Agent SDK for tools, planning, memory, and traces
Bake in safety. Zero Trust, WAF, API Shield, DLP, scoped secrets, Gateway egress

Your team will build

Agents on Workers with Durable Objects for state and short-term memory
Tooling via Agent SDK, MCP, and function calling
Vectorize for semantic memory, plus evals, guardrails, and audits
Flows that summarize, propose fixes, close, and escalate cleanly to humans
Simple status and metrics. No mystery boxes

Must have

You've led an engineering team that ships in production
Strong Cloudflare platform experience or similar edge serverless work
Clear grasp of modern agent patterns and how to apply them on Cloudflare
Solid TypeScript or Rust. HTTP, queues, async, performance
Comfortable with model tooling. Prompts, tool calls, evals, safety checks
Obsessed with logs, traces, metrics. You set and hold SLOs

Nice to have

Workers AI, AI Gateway, and Vectorize in production
Salesforce or Service Cloud integrations. Webhooks and case APIs
Security depth. Prompt injection protection, secrets handling, data scopes, PII controls
OSS agent frameworks experience

How we build

Align fast on what matters.
Divide and conquer. Own your piece.
Ship. Watch customers use it.

Software Engineering Manager, AI Agents

Resume Keywords to Include

Job Description

Software Engineering Manager, AI Agents

Why this role matters

Role intent

What you will do

Your team will build

Must have

Nice to have

How we build

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