Role Overview
Clio is hiring a mid-level Customer Support Specialist in Burnaby. This is a full-time role in Winnipeg. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Transform the legal experience with Clio as a Customer Support Specialist. Work from our Burnaby, Toronto, or Calgary offices providing exceptional customer service and solutions.
As a Customer Support Specialist, you will thrive in our dynamic team environment focused on effortless customer interactions. This full-time role requires motivation to solve complex problems and proficiency in Clio’s diverse features. You’ll connect with customers, manage inquiries via phone, chat, and email, and ensure a seamless customer experience.
Key Responsibilities:
- Handle high volumes of support requests across multiple channels
- Troubleshoot technical issues with expert collaboration
- Coach users on self-service resources and feature use
- Capture product feedback for continuous improvement
- Identify upsell opportunities for additional Clio services
Requirements
- Strong verbal and written communication skills
- Tech-savvy with experience in web-based applications
- Proven customer service experience
- Ability to multitask in a fast-paced environment
- Interest in continual personal development
Leverage your customer support skills while contributing to Clio’s mission of redefining legal services.
Frequently Asked Questions
How do I apply for the Customer Support Specialist in Burnaby position at Clio?
Use the Apply button above to submit your application directly to Clio. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Specialist in Burnaby position at Clio located?
This position is based in Winnipeg. Clio has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Specialist in Burnaby at Clio earn?
Clio has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Specialist in Burnaby role at Clio posted?
This role was posted on June 3, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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