Senior Customer Success Manager, Application Partnerships

About the Team & Opportunity

Clever is looking for a senior-level, mission-driven Customer Success Manager to drive the adoption, retention, and strategic growth of our products across a diverse portfolio of enterprise EdTech organizations and application partners. In this role, you will serve as a primary strategic advisor, navigating complex organizational structures to ensure our partners achieve maximum value and scale. You will be directly responsible for the commercial health of your portfolio, proactively managing the renewal lifecycle and identifying opportunities to drive expansion and revenue growth.

You will also serve as the vital bridge between customer needs and Clever’s Product, Sales, Marketing, and Engineering teams, ensuring that partner feedback directly informs our growth and innovation. The ideal candidate is passionate about cultivating deep relationships with executive decision-makers, has a sharp eye for account growth, and thrives in a fast-paced environment where exceptional service drives long-term advocacy.

How You'll Make an Impact

• The problem you’ll solve: You will act as a strategic architect for our global application partners, helping them simplify their tech stacks and overcome integration hurdles through the Clever platform. By building high-trust relationships with technical leads and C-suite executives, you will ensure our tools provide seamless and secure access to their products. Your work removes deployment friction and enables scalable growth for our partners, allowing them to expand their reach and focus on their mission to deliver impactful digital learning experiences to every student and teacher.
• Who you’ll partner with: You will work in lockstep with Marketing, Product, Sales, School Success, and Partner Engineering to align our services with customer priorities, while advocating internally to the Product team to ensure the customer voice shapes our roadmap.
• What success looks like: Success is defined by high net-retention rates, successful contract renewals, and expanded product adoption across your book of business, characterized by strong executive-level relationships and the successful mitigation of churn risks through proactive success planning.
• Key projects you’ll lead: You will build and execute comprehensive account plans for strategic customers, lead executive business reviews to demonstrate ROI, and develop change management frameworks that help our application partners implement new digital learning integrations seamlessly.

What We’re Looking For

Required Skills & Experience (Must-Haves)

• Strategic Account Management: 5+ years of advanced experience in a customer-facing role managing complex enterprise accounts and C-level stakeholders in a SAAS or enterprise environment.
• Growth Mindset: A proven track record of successfully renewing accounts, driving upsells, and deepening product adoption within large organizations.
• Operational Poise: Ability to navigate difficult and complex situations with calm and poise, using data-driven decision-making to enhance the customer experience.
• Strategic Revenue Growth: Experience in high-stakes contract renewals and driving significant upsells through consultative, value-based selling and deep product adoption.
• Executive Presence: Exceptional communication and presentation skills, with the ability to influence C-level executives and map complex stakeholder organizations.
• Consultative Approach: Str