Role Overview:

As the Operational Systems Manager, your primary role is to provide operational support by managing system and process improvement projects, implementing system enhancements, creating and managing Jira boards, workflow, and automation, incorporating AI into working practices, troubleshooting issues, developing documentation and training, and working in conjunction with the Operations Manager to support Operations holistically.

Key Responsibilities:

• Manages system and process improvement projects
• Implements system enhancements to support process improvement
• Creates and manages Jira boards, workflow, and automation
• Incorporates AI into working practices for increased productivity
• Troubleshoots issues to minimize disruptions
• Develops documentation, training, and supports end users
• Works in conjunction with the Operations Manager to support Operations holistically

Qualifications Required:

• Process-oriented with a focus on scalability and efficiency
• Able to operate independently while coordinating across global teams
• Comfortable balancing execution, systems enhancement, and internal projects
• Strong systems thinker with attention to detail
• Manages projects with strong fundamentals and discipline
• Understands change management and leverages good communication practices
• Prior experience as a Project Manager, Operations Administrator, or similar role with heavy focus on operational systems
• Experience working at a start-up or smaller company, in a role with systems configuration responsibilities
• 3-5 years' experience

Additional Company Details:

It is the company's policy to provide and promote equal and affirmative employment opportunities to all employees and applicants, following all local, state, and federal laws and regulations governing personnel activities. Role Overview:

As the Operational Systems Manager, your primary role is to provide operational support by managing system and process improvement projects, implementing system enhancements, creating and managing Jira boards, workflow, and automation, incorporating AI into working practices, troubleshooting issues, developing documentation and training, and working in conjunction with the Operations Manager to support Operations holistically.

Key Responsibilities:

• Manages system and process improvement projects
• Implements system enhancements to support process improvement
• Creates and manages Jira boards, workflow, and automation
• Incorporates AI into working practices for increased productivity
• Troubleshoots issues to minimize disruptions
• Develops documentation, training, and supports end users
• Works in conjunction with the Operations Manager to support Operations holistically

Qualifications Required:

• Process-oriented with a focus on scalability and efficiency
• Able to operate independently while coordinating across global teams
• Comfortable balancing execution, systems enhancement, and internal projects
• Strong systems thinker with attention to detail
• Manages projects with strong fundamentals and discipline
• Understands change management and leverages good communication practices
• Prior experience as a Project Manager, Operations Administrator, or similar role with heavy focus on operational systems
• Experience working at a start-up or smaller company, in a role with systems configuration responsibilities
• 3-5 years' experience

Additional Company Details:

It is the company's policy to provide and promote equal and affirmative employment opportunities to all employees and applicants, following all local, state, and federal laws and regulations governing personnel activities.