IT Support APAC

Main responsibilities

• Provide first and second-level IT support to users via phone, email, and remote assistance
• Help with the installation and maintenance of notebooks, peripherals, meeting room equipment, and mobile devices
• Assist colleagues with basic IT-related issues and troubleshooting
• Escalate more complex issues to senior team members or third-party suppliers
• Participate in small IT projects under the guidance of the IT Operations Manager
• Support administrative tasks, including basic access management
• Keep IT documentation up-to-date.
• Liaise with external suppliers or third parties when needed
• Learn and gain experience in asset management, M365, and SharePoint.
• Well‑spoken, confident, and presentable with a professional appearance.

Your Profile

• Currently enrolled in or recently graduated from an IT-related degree or similar field (preferred, but not required)
• 1-2 years of experience with IT support and troubleshooting (e.g., internships or personal projects)
• Willingness to learn and develop IT skills in a professional environment
• Strong organizational skills and ability to prioritize tasks
• Good communication skills, even in stressful situations
• Team player who can collaborate with colleagues
• Familiarity with M365 environment is a plus
• Knowledge of the ITIL framework is a bonus, but not required.