Travel Pay Solutions & Operations Engineer (Ingeniero de Operaciones y

Clara Labs

Full Timejunior

Latin America Posted 7 days ago

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JiraRESTB2B

Job Description

<div class="content-intro"><h2>Ready to accelerate your career?</h2> <div> Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.  We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas. </div></div><h3 data-path-to-node="1">What you'll do</h3> We're looking for a Travel Pay Solutions & Operations Engineer to serve as the primary execution point for Travel Pay onboarding, partner coordination, and day-to-day operational support across our client base and internal teams. This role sits within the Solutions Engineering team and works in close collaboration with the Travel Pay Product team. It is not a software engineering role, but it requires deep technical literacy. You will be expected to master our product suite—including VCNs, CTAs, and partner integrations—translating that knowledge into precise configurations, structured client onboarding, and scalable internal processes. You will play a critical role in organizing incoming requests from Sales and Customer Success, building the operational maturity required as we scale our travel solutions across Latin America. Primary Responsibilities: <ul data-path-to-node="5"> <li> Client Onboarding & Activation: Own the end-to-end technical onboarding of new Travel Pay clients, including corporate registration, Real Card Number (RCN) setup, and alias configuration. </li> <li> Technical Configuration: Manage Custom Data Fields (up to 29 fields per template), MCC-based restrictions, purchase groups, and approval flows. </li> <li> Partner Coordination: Prepare and submit Mastercard registration documentation, coordinate with Mastercard Implementation Managers, and manage boarding forms for VCN operations. </li> <li> Sales & CS Enablement: Serve as the first point of operational contact for product capability questions, providing structured, well-reasoned responses and supporting pre-sales configuration proposals. </li> <li> Issue Resolution: Resolve operational incidents related to rejected VCNs, reconciliation mismatches between booking and transaction records, and enriched data configuration (Smart Data / CDF3). </li> <li> Process Maturity: Document SOPs and runbooks in Google Drive or similar tools to transition from ad-hoc tasks to a structured, scalable operational flow. </li> </ul> <hr data-path-to-node="6"> <h3 data-path-to-node="7">Who you are</h3> “We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.” Must haves: <ul data-path-to-node="10"> <li> Working proficiency in English and Spanish. </li> <li> 2–4 years of experience in solutions engineering, technical implementation, or technical account management within fintech, payments, or travel technology. </li> <li>Demonstrated experience managing structured B2B onboarding processes involving multiple stakeholders (client, vendor, platform)</li> <li>Familiarity with corporate travel payment ecosystems (TMCs, OTAs, GDS) is a strong plus</li> <li>Experience with Mastercard commercial payment products (e.g., ICCP, VCN programs, CTA structures) or equivalent platforms is desirable</li> <li> Demonstrated experience managing structured B2B onboarding processes involving multiple stakeholders. </li> <li> Ability to operate complex configuration platforms with high precision and rigorous attention to detail. </li> <li> Experience or interest in AI tools to automate workflows to improve operational efficiency. </li> <li> Excellent verbal and written communication skills to interact with international partners. </li> <li> Adaptability to fast-changing environments and comfort working in ambiguity. </li> </ul> Nice to haves: <ul data-path-to-node="12"> <li> Familiarity with corporate travel payment ecosystems (TMCs, OTAs, GDS) or Mastercard commercial products (ICCP, VCN, CTA). </li> <li> Basic understanding of REST APIs to interpret integration errors. </li> <li>Experience with project management and documentation tools (e.g., Notion, Jira, Linear or similar)</li> <li>Background in financial data reconciliation or enriched payment data formats </li> </ul><div class="content-conclusion"><h2 data-start="172" data-end="190">Why join Clara</h2> At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America. <h4 data-start="354" data-end="368">Who we are</h4> <ul data-start="370" data-end="902"> <li data-start="370" data-end="446"> We’re the leading B2B fintech for spend management in Latin America. </li> <li data-start="447" data-end="568"> Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup. </li> <li data-start="569" data-end="643"> Passionate about making Latin America more prosperous and competitive. </li> <li data-start="644" data-end="749"> Constantly innovating to build financial infrastructure that enables each of our customers to thrive. </li> <li data-start="750" data-end="837"> Product-led, high-talent-density culture — designed for builders who raise the bar. </li> <li data-start="838" data-end="902"> Proud of our open, inclusive, and values-driven environment. </li> </ul> <h4 data-start="904" data-end="926">What we believe in</h4> <ul data-start="928" data-end="1366"> <li data-start="928" data-end="995"> #Clarity. We say things clearly, directly, and proactively. </li> <li data-start="996" data-end="1065"> #Simplicity. We reduce noise to focus on what really matters. </li> <li data-start="1066" data-end="1135"> #Ownership. We take responsibility and never wait to be told. </li> <li data-start="1136" data-end="1201"> #Pride. We build products and experiences we’re proud of. </li> <li data-start="1202" data-end="1287"> #Always Be Changing (ABC). We grow through feedback, risk-taking, and action. </li> <li data-start="1288" data-end="1366"> #Inclusivity. Every voice counts. Everyone contributes to our mission. </li> </ul> <h4 data-start="1368" data-end="1385">What we offer</h4> <ul data-start="1387" data-end="1837"> <li data-start="1387" data-end="1451"> Competitive salary and stock options (ESOP) from day one </li> <li data-start="1452" data-end="1559"> Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) </li> <li data-start="1560" data-end="1629"> Annual learning budget and internal accelerated development paths </li> <li data-start="1630" data-end="1716"> High-ownership environment: we move fast, learn fast, and raise the bar — together </li> <li data-start="1717" data-end="1770"> Smart, ambitious teammates — low ego, high impact </li> <li data-start="1771" data-end="1837"> Flexible vacation and hybrid work model focused on results </li> </ul> If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.   <hr> <h4 data-start="134" data-end="159">Clara’s Hybrid Policy</h4> Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team. We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.</div>