Full-time/ IT Support Specialist, Hybrid

Company

ClaimsPro LP - Shared Services

Full-time/ IT Support Specialist, HYBRID (Markham, ON)

Role Summary

We are looking to hire a Technical Support Analyst to join our Mississauga team. The main purpose of this role is to maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.

Please note that the successful applicant will be required to undergo a criminal background check as a condition of employment.

Competencies

• Outstanding interpersonal skills;
• Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
• Organizational skills to perform scheduled tasks.
• Demonstrated ability to be a contributing member within a cross functional team environment.
• Proven problem solving skills.
• Detailed oriented
• Windows Server administration experience is an asset

Responsibilities

• Process support requests; maintaining accountability and ownership of incident until resolved
• Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Must be available for on-call after-hours support
• Occasional evening and weekend work and some travel necessary
• Miscellaneous - other duties as required

Requirements

• Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
• 0-2 years of related industry experience
• Solid understanding of recent or latest version of Microsoft Windows (11)
• Active Directory user and group administration
• Experience troubleshooting computer hardware
• Familiarity with Symantec suite of security software an asset
• Hire will be required to work out of Markham location periodically (2-3x per week to start and may be reduced thereafter

Environment/Work Conditions

Unsolicited Outreach Statement - Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third