Business Analyst

Enhance operational systems at the City of Toronto as a Business Analyst. This key role involves process mapping, requirements gathering, and testing technology solutions to support effective service delivery. Reporting to the Manager of Customer Experience & Technology, you will perform critical tasks such as analyzing business processes, developing test strategies, and advising senior management on optimization opportunities.

This role emphasizes collaboration and communication, leveraging your expertise in software tools and project management to drive successful outcomes. Key Responsibilities:

• Document and analyze business processes and system requirements
• Conduct business reviews and recommend optimization strategies
• Develop and execute comprehensive test plans
• Contribute to technology solution documentation
• Monitor and evaluate data collection processes Requirements:
• Post-secondary education in relevant fields
• Extensive experience with SDLC and user testing
• Strong documentation and facilitation skills
• Proficiency in Microsoft Office and Atlassian tools
• Experience with project management and organizational tasks Utilize your analytical skills and technology expertise to drive impactful improvements at the City of Toronto.