Application Analyst Job Details | Richmond Hill

Application Analyst

Posting Id 3306

Department Corporate and Financial Services

Division Information Technology

Section Application Services

Job Grade Contract SEA Grade 06

Rate of Pay $46.18 - $54.33 Hourly

Job Type Temporary Full Time - Contract

Contract Length / End Date 1 year

Replacement / New Position New Vacancy

Posting Type Internal and External

Posting Date 03 / 23 / 2026

Application Deadline 04 / 06 / 2026

Position Summary

As a member of the Application Services team, the Applications Analyst is responsible for the implementation, operation, support and maintenance of a number of enterprise business applications. The Application Analyst works collaboratively with business users as part of a cross‑functional project team to optimally configure and deliver new application services as well as providing timely end user support on an ad hoc basis.

Key Duties and Responsibilities

Provide technical expertise and carry out assigned tasks during the implementation or upgrade of enterprise business systems

Contribute to successful completion of project deliverables by working collaboratively within a cross‑functional project team comprised of business users, vendors, and IT staff

Provide end user technical support for a variety of the City’s enterprise business systems

Liaise with business users, vendors, and other IT staff to troubleshoot technical issues and ensure they are resolved in a timely manner

Define, document, and maintain guidelines and standard operating procedures related to the support of enterprise business systems

Create reports and perform other data management tasks as needed

Ensure compliance with established change management processes for the deployment of software patches, upgrades, or enhancements to the production environment

On‑call / standby evenings and weekends are required – must be available to work evenings, flex shifts, extended hours and statutory holidays when required

Must be willing and able to transport yourself to City work sites as required (mileage compensated)

Education and Experience

University degree in computer science or a related discipline

Microsoft developer certifications (MCITP, MCPD, MCSD, etc.) would be considered an asset ITIL or PMP designation would be considered an asset

3 years of progressive work experience providing application and system administration support

Required Skills / Knowledge

Proficient with a variety of programming languages and development platforms including Microsoft .NET Framework, C#, ASP.NET, Visual Basic, PHP, Java, JavaScript, TypeScript

Exceptional database skills with Oracle PL / SQL and Microsoft T‑SQL

Demonstrated experience with reporting technologies such as Microsoft SQL Server Reporting Services (SSRS) and Crystal Reports

Working knowledge of server and network infrastructure, operating systems, and mobile technologies

Highly developed analytical, troubleshooting and problem solving skills with a keen attention to detail

Excellent interpersonal skills with a strong commitment to providing exceptional and timely customer service

Excellent written and oral communication skills with a proven ability to elicit requirements and translate complex technical concepts into understandable terms tailored to the audience

Ability to work effectively and collaboratively in a team environment while also working well independently as required

Excellent time management and organizational skills adept at effectively dealing with multiple competing priorities while consistently meeting deadlines

Knowledge of current and emerging technologies with ability to evaluate and recommend new technologies for introduction into a complex IT environment

Proven experience with web portal technologies such as Microsoft SharePoint and IBM WebSphere Portal

Working knowledge of any of the following packaged applications would be an asset : ESRI ArcGIS, Firehouse, EnerGov, ACR, IBM Maximo

Leadership Competencies

Demonstrates personal leadership

Builds people and culture

Cultivates open communication

Shapes the future

Navigates and leads through complexity and change

Attention Internal Candidates : All current City of Richmond Hill employees are required to apply via the ‘ View Jobs for Current Employees ’ link on the City’s Careers Page.

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier‑free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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