Role Overview
City Lift India Ltd. is hiring a mid-level Customer Service Representative. This is a full-time role in Maharashtra. posted 4 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job description
We are looking for a Customer Support Executive - Back Office who will be responsible for handling customer inquiries, resolving issues, and providing accurate information through inbound and outbound calls, emails, or chats while ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently
- Willing to do night shifts and rotational shifts
- Resolve customer complaints, queries, and concerns in a timely manner
- Provide correct information regarding products, services, and policies
- Maintain accurate records of customer interactions in CRM systems
- Follow communication scripts and standard operating procedures (SOPs)
- Escalate complex issues to the concerned department or supervisor
- Meet daily/weekly/monthly performance targets and quality standards
- Ensure high customer satisfaction and service quality at all times
- Coordinate with internal teams for issue resolution and follow-ups
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Service Representative position at City Lift India Ltd.?
Use the Apply button above to submit your application directly to City Lift India Ltd.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative position at City Lift India Ltd. located?
This position is based in Maharashtra. City Lift India Ltd. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative at City Lift India Ltd. earn?
City Lift India Ltd. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative role at City Lift India Ltd. posted?
This role was posted on May 17, 2026 (29 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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