Consultant, Production Application Support (Solace Messaging DSB)

We’re building a

relationship-oriented

bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

CIBC.com

What you’ll be doing

You’ll be joining

CIBC’s Application Operations - DSB/Solace

team enabling CIBC's event driven architecture with a focus on

Solace Messaging Service

. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors.

You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How you’ll succeed

• Production support -

Investigate Solace/DSB technical issues and prioritize based on severity, risk and/or strategic business needs. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.

• Partnership -

Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients and vendors. Ensure internal clients are well-informed of service updates and environment changes.

• Projects delivery -

Act as subject matter expert for new clients onboarding as well as projects requiring enhancements to existing config. Regular communication with project managers and developers assessing requirements and planning production releases.

Who you are

• You can demonstrate 2 plus years of experience supporting applications utilising event driven messaging systems such as Solace/Kafka/RabbitMQ/IBM MQ.

This role will focus on Solace but any related messaging system experience would contribute to your success.

2 plus years experience deploying and supporting containerized applications running in

OpenShift\Kubernetes

.

2

plus years experience supporting/deploying/configuring applications in

Azure.

C

omfortable using Linux CLI for network/connectivity troubleshooting, certificate management utilizing OpenSSL or Keytool, and HA Proxy support.

You have experience utilizing tools like Grafana to enhance observability and create alerts for system events. You have basic scripting skills and can enhance with AI to solve problems and work efficiently.

• Your influence makes a difference.

You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You're digitally savvy.

You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You know that details matter.

You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first.

You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• Values matter to you.

You bring your real self to work and you live our values - trust, teamwork, and accountability.