Who We Are

Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best.

POSITION SUMMARY

The Lead Business Intelligence Analyst is a senior technical and analytical authority responsible for guiding the BI team, leading meetings, defining analytic standards, and ensuring consistent delivery of enterprise-ready insights. Operating within Chesapeake’s Azure-based lakehouse and governed enterprise semantic model architecture, this role oversees complex dashboard development, advanced KPI governance, analytical modeling, and BI workflow maturity.

This role expands upon senior-level responsibilities by assuming leadership of BI ceremonies, providing technical decision authority, mentoring analysts at all levels, and managing complex cross-functional analytics initiatives. The Lead BI Analyst also serves as a strategic advisor to underwriting, claims, actuarial, finance, operations, and executive teams.

DUTIES AND RESPONSIBILITIES

• Contributes to the achievement of established department goals and objectives; adheres to department policies, procedures, quality, and safety standards as applicable, and consistently exhibits Chesapeake’s Values and Behaviors.
• Provides performance feedback to direct reports; conducts regular performance evaluations and provides constructive feedback and coaching to enhance individual and team effectiveness.
• Actively participates and makes recommendations for personnel actions including hiring, promoting, and disciplinary measures in alignment with organizational and department policies.
• Guides and supports the training and professional development of direct reports, fostering a culture of continuous improvement and technical experience.
• Participates in cross-functional projects and initiatives supporting key organizational and operational outcomes.
• Leads BI team meetings, including standups, backlog refinement, intake prioritization, and analytics review sessions.
• Mentors and coaches all analysts on technical skills, data visualization best practices, and insurance domain knowledge.
• Architects, develops, and maintains complex Power BI dashboards, reports, and semantic models using trusted enterprise data.
• Serves as a primary analytics point of contact and strategic advisor for business stakeholders, providing responsive, customer-focused support.
• Establishes BI best practices across reporting, data storytelling, documentation, and model governance.
• Translates complex business questions into governed KPIs, metrics, and visualizations aligned to enterprise definitions.
• Acts as a Lead Data Steward for assigned domains, driving adoption of the business glossary and defining standard metrics.
• Performs ad-hoc and exploratory analysis to identify trends, risks, and opportunities across insurance domains.
• Uses Tableau for rapid, ad-hoc, and investigative analysis prior to standardizing insights in Power BI.
• Applies AI-enabled analytics tools to accelerate insight generation, automate analysis, and enhance decision support.
• Validates analytical results, investigates anomalies, and partners with data engineering teams on complex data quality issues and pipeline optimizations.
• Defines and documents report logic, business rules, and data sources in accordance with department standards; reviews documentation created by junior team members.
• Communicates insights clearly through dashboards, written summaries, presentations, and AI-assisted narratives to executive and operational audiences.
• Participates in and leads aspects of agile planning, backlog refinement, and ongoing operational reporting support.
• Supports company business strategy and departmental goals by delivering accurate, timely, and actionable insights.
• Other duties and project work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Expert-level experience with Power BI, including complex dashboard development, advanced semantic modeling, and optimization of complex DAX measures.
• Advanced SQL skills and experience querying and analyzing enterprise data sets.
• Hands-on experience using Tableau for ad-hoc analysis and exploratory visualization.
• Strong knowledge of insurance concepts including policy lifecycle, claims, premiums, loss ratios, and reserving.
• Demonstrated leadership in BI initiatives, technical coaching, and facilitation of analytics meetings.
• Strong analytical, organizational, and multi-tasking skills.
• Excellent written and verbal communication skills with the ability to translate complex technical concepts for non-technical audiences.
• Demonstrated customer service orientation and ability to build trusted stakeholder relationships at leadership levels.
• Experience using AI-assisted analytics tools to enhance analysis and business communication.
• Effectively utilizes technologies and tools, including Microsoft 365 and role-specific platforms, to support productivity and efficient work practices.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business Analytics, Data Science, Finance, Insurance, or a related field, or equivalent experience.
• Eight (8) or more years of experience in business intelligence, analytics, or data analysis roles.
• Proven experience mentoring peers, leading technical projects, or providing technical decision authority.

PREFERRED QUALIFICATIONS

• Experience working within Azure-based data platforms and enterprise lakehouse architectures.
• Experience with governed semantic models and data stewardship tools (e.g., Microsoft Purview).
• Prior experience supporting analytics within an insurance or financial services organization.

PHYSICAL DEMANDS

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the teammate is regularly required to sit; use hands and fingers; handle or feel objects, tools or controls; and reach with hands and arms. The teammate is occasionally required to stand, walk, stoop, kneel, crouch or crawl and may occasionally lift up to 30 pounds. Specific vision abilities required include close vision, peripheral vision and the ability to adjust focus.

When in office, able to work in an office environment where the noise level is moderate.

What We Offer

We offer a competitive benefits package that includes health, vision, and dental coverage, a robust PTO plan, an 8% employer contribution to retirement regardless of team member contribution, educational assistance, and opportunities to participate in team member appreciation events. Additionally, we provide STD, LTD and group life insurance 1X a team members salary. You'll also enjoy free tickets to community attractions, all part of our commitment to providing a high quality of work life. You will have the flexibility to thrive in a hybrid work environment and an opportunity to participate in development and volunteer programs.