Senior Manager Enterprise Systems

About Chatters

We are the leading beauty hair retailer and salon in Canada. With over 115 locations and a catalog of 6,000+ products, we are on a mission to make our clients and customers look and feel their best. At Chatters, we are transforming how Canadians experience beauty — blending in-salon expertise, retail convenience, and ecommerce innovation. As we grow, we are evolving our supply chain to deliver faster, smarter, and more efficiently to our customers and partners across the country.

Position Summary

We are seeking a highly experienced and strategic Senior Manager, Enterprise Systems to lead the planning, implementation, and ongoing management of enterprise technology platforms. This role is responsible for ensuring that enterprise systems support business objectives, drive operational efficiency, and scale with organizational growth.

The ideal candidate brings strong leadership, technical expertise, and experience managing complex system environments such as ERP, CRM, and other business-critical platforms.

Key Responsibilities

• Lead the strategy, roadmap, and lifecycle management of enterprise systems (e.g., ERP, CRM, HRIS).
• Oversee system implementation, upgrades, integrations, and migrations.
• Collaborate with business stakeholders to align technology solutions with organizational goals.
• Manage and mentor a team of system administrators, analysts, and developers.
• Ensure system performance, reliability, security, and compliance with regulatory requirements.
• Establish governance frameworks, best practices, and standard operating procedures.
• Manage vendor relationships, contracts, and third-party service providers.
• Develop and manage budgets, forecasts, and cost optimization strategies.
• Drive continuous improvement and innovation across enterprise platforms.
• Lead incident management, risk mitigation, and disaster recovery planning.

Projects, Enhancements & PMO Support

• Support data migrations, system upgrades, and new implementations
• Contribute to continuous improvement initiatives and automation opportunities
• Align with PMO governance on timelines, risks, and deliverables

Business Collaboration

• Work closely with Merchandising, Marketing, Supply Chain, Operations, and IT
• Ensure timely and accurate data setup to support campaigns and operations
• Provide guidance on data standards and best practices
• Support consistent omnichannel customer experience

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s considered an asset)
• 5+ years of experience in enterprise systems, IT management, retail operations, or related roles
• Demonstrated leadership or team lead experience
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and system integrations
• Experience with ERP, POS, and eCommerce platforms (e.g., Business Central, Magento)
• Strong proficiency in Excel; SQL and Power BI/Tableau are assets
• Strong analytical, problem-solving, and communication skills
• High attention to detail with ability to manage multiple priorities

Why Chatters

• Competitive medical and dental benefits
• Employer RRSP contributions
• Deep discounts on the best professional beauty products and services.
• Growth opportunities in a dynamic, proudly Canadian organization, with endless room to grow your career

Ready to help us build the future of beauty? If you’re resourceful, outgoing, and ready to work hard in a fun environment, we want to hear from you!

How to Apply

Ready to join our community? Submit your online application and check us out at https://chatters.ca/

This is a hybrid opportunity (4 days in office)

Starting salary for this position: $120,000

Chatters prioritizes diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

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