Full-Time Customer Service Specialist

About Us: We're a boutique home staging and design firm in Halifax known for creating beautifully curated spaces that sell. We're growing and looking for a Client Services + Admin Specialist to join our small-but-mighty team. This hybrid role blends client support, scheduling, billing, and logistical admin — including helping other designer's source and receive furniture through our trade accounts.

Client Services & Sales Support

Respond promptly to calls, emails, texts, and website inquiries

Guide prospects through our sales pipeline with thoughtful follow-up

Provide preliminary staging estimates and manage client expectations

Coordinate staging consultations, installs, and removals

Deliver exceptional customer service and nurture repeat business

Liaise between staging, design, and logistics teams to relay key info

Ensure smooth communication with homeowners, agents, and trade clients

Administrative + Billing

Manage all billing tasks including payments, extensions, and refunds

Maintain client records and project data in our CRM system

Own and optimize billing and admin systems

Receive furniture/decor shipments and check for accuracy and damage

Support trade program logistics — receiving, storage, and communication with external designers using our trade access

3+ years in client service, admin, logistics or operations

• Familiar with Apple, Google Suite, Dropbox, CRM tools
• Bookkeeping experience an asset

We're a passionate and creative team that values beautiful design, clear communication, and systems that run smoothly. If you love making people's lives easier, staying five steps ahead, and thrive in a creative environment — we'd love to meet you.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

On-site parking

Flexible language requirement:

~ French not required

Monday to Friday