Role Overview
Charcoal Group of Restaurants is hiring a mid-level Guest Service Manager. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
TO THOSE ASPIRING TO CAREER GREATNESS, READ ON:
Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service.
With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their team and our business forward.
Our goal is to foster a work experience that provides our Chefs & Managers with:
- Pride in their role and the company they work for
- Personal & professional respect from all stakeholders
- Ongoing learning & career development with a clear path for growth
- An independent atmosphere that welcomes everyone’s ideas & initiatives
- Competitive remuneration (plus benefits & earned bonuses)
- Meaningful relationships and mentorships
- Possibilities for personal & professional growth
- …all while having good time!
If you…
- know that ‘real’ people work nights & weekends,
- believe that successful people don’t know more, they do more,
- feel the restaurant operates at it’s best when you’re there,
- take the bull by the horns,
- work hard to succeed hard,
- aspire to achieve greatness in your career,
…success is here for you to earn!
About the Guest Service Manager Role:
- Full-time, salaried, entry level hospitality management position
- Responsible to oversee daily opening procedures ensuring each day is set for success
- Operate lunch shifts with excellence, focusing on increasing in lunch sales week over week, year over year.
- Overseeing Front of House team fulfilling steps of service and all side-work both before & after service.
- Assisting Guests & handling any concerns during the shift with Hospitality from the Heart.
- Hire, train, mentor and schedule (weekly) Host team
- Monitor daily cleanliness of restaurant, attacking any cleaning & repair concerns with urgency
- Manage reservation book including facilitating the planning & set up of large group events
- Assist in managing costs related to service - Front of House Labour, Uniform Inventory, Paper Goods/Office Supplies (to name a few)
Guest Service Manager Earnings & Perks:
- $55,000 annual salary
- Bonus Incentive ($6000 annually, paid quarterly as earned)
- Comprehensive Management Benefits & Life Insurance Plan – enrolled on day 1
- Paid Vacation Time
- Daily Management Meals
- Charcoal Group Dining Discount
- Comprehensive initial & ongoing training provided
- Career growth & ongoing development opportunities
- Positive, supportive & inclusive team culture
We want to meet you! Apply now via this ad.
Charcoal Group of Restaurants (an independent company of insane greatness & winner of Food Service Canada’s 2019 Independent Restauranteur of the Year Award). Learn more about Charcoal Group and our rich hospitality history at charcoalgroup.ca
Job Types: Full-time, Permanent
Pay: $55,000.00-$61,000.00 per year
Benefits
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Waterloo, ON: reliably commute or plan to relocate before starting work (required)
Experience
- Restaurant Management: 1 year (required)
Licence/Certification:
- Smart Serve (required)
Work Location: In person
Frequently Asked Questions
How do I apply for the Guest Service Manager position at Charcoal Group of Restaurants?
Use the Apply button above to submit your application directly to Charcoal Group of Restaurants. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Guest Service Manager position at Charcoal Group of Restaurants located?
This position is based in CA. Charcoal Group of Restaurants has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Guest Service Manager at Charcoal Group of Restaurants earn?
Charcoal Group of Restaurants has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Guest Service Manager role at Charcoal Group of Restaurants posted?
This role was posted on April 21, 2026 (55 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start