Customer relations and Operations Manager

Company Description

CHARACTR is a contemporary streetwear brand that crafts statement pieces inspired by global culture, concept-driven design, and street art. Each collection embodies inner strength, personal truth, and the raw impact of self-expression, empowering individuals to tell their stories without words. CHARACTR creates designs with confidence and individuality, providing a space where everyone’s story is celebrated. As the brand grows, it remains rooted in its mission to champion inclusivity and authenticity.

Hiring: Customer Care & Backend Manager

We’re looking for a proactive and detail-oriented Customer Care & Backend Manager to join our team in Nagpur. This role is a mix of customer experience, backend operations, and inventory management — perfect for someone who enjoys both people interaction and data handling.

Key Responsibilities

• Manage and respond to customer queries across channels (WhatsApp, email, Instagram, etc.)
• Ensure a smooth and high-quality customer experience end-to-end
• Handle backend operations including order processing, returns, and exchanges
• Maintain and manage inventory/stock efficiently
• Coordinate with warehouse, logistics, and internal teams
• Work extensively on Google Sheets / Excel for tracking, reporting, and analysis
• Identify gaps in processes and improve operational efficiency
• Maintain accurate records and ensure data hygiene

Requirements

• Strong communication skills (written & verbal)
• Good working knowledge of Google Sheets / MS Excel
• Organized, detail-oriented, and responsible
• Ability to multitask and handle pressure in a fast-paced environment
• Basic understanding of e-commerce workflows
• Experience with Shopify is a plus
• Prior experience in customer service / operations is preferred