Application Support Manager

Category: Service Desk / End User Services

Main location: United States, Virginia, Fairfax

Position ID:J0426-1205

Employment Type: Full Time

Position Description:

We are seeking an experienced Applications Support Manager to lead a team responsible for providing Tier II support for a wide range of enterprise applications. This includes web applications, imaging and archiving tools, client-server platforms, and specialized server-based systems. The ideal candidate will have experience coordinating with Tier III engineering teams, managing application support operations, and ensuring stable, reliable performance across modern and legacy environments.

Your future duties and responsibilities:

• Lead and manage the team responsible for Tier II support for enterprise applications across multiple functional areas.
• Oversee troubleshooting, incident resolution, and technical analysis for web, client-server, imaging, archiving, and other specialized applications.
• Coordinate with Tier III support teams on complex issues requiring engineering-level expertise.
• Ensure timely, high-quality application support that aligns with organizational service levels and end-user expectations.
• Provide leadership and direction to application support staff, fostering continuous improvement and operational excellence.
• Support full lifecycle processes, including releases, upgrades, maintenance activities, and issue tracking.
• Maintain effective communication channels with stakeholders to ensure transparency and alignment on support activities and priorities.

Required qualifications to be successful in this role:

• ITIL Foundation Certification (or higher).
• Demonstrated experience with the full Software Development Lifecycle (SDLC) across applications similar in complexity and scale to large enterprise environments.
• At least five years of experience supporting both modernized and legacy applications within a structured IT environment.
• Experience managing and leading application support teams with diverse technical skill sets.
• Ability to obtain and maintain a Secret-level security clearance (or currently holding one).

Preferred Qualifications

• SAFe Agile certification.
• CompTIA Security+ certification.

Ideal Candidate Attributes

• Strong leadership skills with the ability to mentor and guide technical teams.
• Excellent troubleshooting and analytical abilities.
• Strong communication and stakeholder-management skills.
• Experience navigating complex enterprise environments and balancing competing priorities.

Skills

• Tier 2

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.