Solution Engineer (Pre-Sales)

**Job Description:**

**Role Overview:**

As the new hire in this role, you will be the voice of the customer in the company, leading the charge in developing a customer-centric approach. You will work closely with the tech, design, and product teams to ensure the success of our customers/prospective clients.

**Key Responsibilities:**

• **Solutioning & Implementation:**
• Understand client billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 38 weeks.
• Translate complex business requirements into structured Zenskar workflows and setup.
• **Pre-sales & Technical Discovery:**
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map Zenskar capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• **Internal Coordination & Escalation:**
• Act as the voice of the customer internally share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• **Documentation & Enablement:**
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication clear enough for a CXO and detailed enough for a developer.

**Qualification Required:**

• 4-6 years of relevant experience
• Willingness to work in US time zone (4:30 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with customers and understand their pain points
• Understanding of SaaS architecture and APIs conceptually ability to debug API workflows and usage issues
• Previous experience in Salesforce CRM
• Entrepreneurial drive and willingness to wear multiple hats as per company's requirements
• Strong analytical skills and a structured problem-solving approach
• Computer science background and basic coding experience (Strongly preferred)
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing, etc.
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups
• Self-driven individual with high ownership and a strong work ethic
• Not taking yourself too seriously

Note: Perks, benefits, and work culture details are not provided in the job description. **Job Description:**

**Role Overview:**

As the new hire in this role, you will be the voice of the customer in the company, leading the charge in developing a customer-centric approach. You will work closely with the tech, design, and product teams to ensure the success of our customers/prospective clients.

**Key Responsibilities:**

• **Solutioning & Implementation:**
• Understand client billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 38 weeks.
• Translate complex business requirements into structured Zenskar workflows and setup.
• **Pre-sales & Technical Discovery:**
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map Zenskar capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• **Internal Coordination & Escalation:**
• Act as the voice of the customer internally share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• **Documentation & Enablement:**
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication clear enough for a CXO and detailed enough for a developer.

**Qualification Required:**

• 4-6 years of relevant experience
• Willingness to work in US time zone (4:30 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with customers and understand their pain points
• Understanding of SaaS architecture and APIs conceptually ability to debug API workflows and usage issues
• Previous experience in Salesforce CRM
• Entrepreneurial drive and willingness to wear multiple hats as per company's requirements
• Strong analytical skills and a structured problem-solving approach
• Computer science background and basic coding experience (Strongly preferred)
• Ability to understand functional aspects related to the product e.g., accounti