Time and Attendance Specialist

About The Role

The Time and Attendance Specialist will support the implementation of CBRE’s time and attendance product, which runs off UKG platform for enterprise-level clients across the US and Canada. This role requires working knowledge in workforce management solutions, strong requirements gathering and working with different business groups. The successful candidate will drive deliverables and act as a liaison between clients and internal teams.

The role reports to the Global Tower Lead, Time and Attendance, and partners strongly with the Regional People Operations, People Centers of Excellence (COE) and Enterprise Platform teams, including Digital & Technology and Finance Processes.

The role is responsible for partnering and delivering items on the functional product roadmap and improvement projects across all processes within their Tower. People processes are interrelated, and this role will collaborate with other People Process Towers and People Business Partners, helping to simplify and enhance employee experience.

The role will focus the following products: UKG Workforce Dimensions, and PeopleSoft. The processes in scope for this tower include all Employee time and attendance related transactions.

What You'll Do

• Support requirements gathering, configuration, testing, data migration, and post-go-live support.
• Serve as the first line of support in ServiceNow ticket resolution, diagnosing system issues and collaborating with internal development team to implement solutions.
• Serve as a contact with different business groups for training and support needs.
• Support the development of comprehensive user guides and training materials to ensure high user adoption and self-sufficiency for client’s post-implementation.