Customer Services Support Manager

Role Overview:

Join Caterpillar Inc. as a Manager Customer Service Support based out of Bangalore Caterpillar PSN. Your work will involve managing all customer service and portfolio activities related to soft bucket (0-60 DPD) collections. You will establish strategic customer service guidance and technical support initiatives to enhance customer contact services. Additionally, you will develop departmental strategic initiatives to maintain portfolio health, prevent losses, ensure operational excellence, and manage vendors. Collaborating with local and distributed operations and other teams will be crucial to achieving the desired customer service levels.

Key Responsibilities:

• Manage all customer service activities and soft bucket(0-60 DPD) collections portfolio activities.
• Establish strategic customer service guidance and technical support initiatives.
• Develop departmental strategic initiatives for portfolio health, loss prevention, operational excellence, and vendor management.
• Manage complex customer inquiries, allocate resources for workload balancing, and perform real-time management of customer contact metrics.
• Partner with local and distributed operations and other teams to ensure appropriate customer service levels.

Qualifications Required:

• Degree or equivalent experience desired.
• The role requires working a 5-day-a-week schedule in the office.

Additional Details:

Caterpillar Inc. is not currently offering sponsorship for employment visa status for this position. However, as a global company, Caterpillar provides numerous job opportunities outside the U.S. through its employment website. Visa sponsorship is unavailable for this position.

Benefits

• Work-life harmony with earned and medical leave, relocation assistance.
• Personal and professional development through Caterpillar's employee resource groups globally.
• Career development opportunities with global prospects.
• Medical coverage including medical, life, and personal accident coverage.
• Employee mental wellness assistance program.
• Employee investment plan and annual incentive bonus plan for financial wellness.

Caterpillar values equal opportunity employment, encouraging qualified applicants of any age to apply. Join the Caterpillar Talent Community if you're not ready to apply yet. Role Overview:

Join Caterpillar Inc. as a Manager Customer Service Support based out of Bangalore Caterpillar PSN. Your work will involve managing all customer service and portfolio activities related to soft bucket (0-60 DPD) collections. You will establish strategic customer service guidance and technical support initiatives to enhance customer contact services. Additionally, you will develop departmental strategic initiatives to maintain portfolio health, prevent losses, ensure operational excellence, and manage vendors. Collaborating with local and distributed operations and other teams will be crucial to achieving the desired customer service levels.

Key Responsibilities:

• Manage all customer service activities and soft bucket(0-60 DPD) collections portfolio activities.
• Establish strategic customer service guidance and technical support initiatives.
• Develop departmental strategic initiatives for portfolio health, loss prevention, operational excellence, and vendor management.
• Manage complex customer inquiries, allocate resources for workload balancing, and perform real-time management of customer contact metrics.
• Partner with local and distributed operations and other teams to ensure appropriate customer service levels.

Qualifications Required:

• Degree or equivalent experience desired.
• The role requires working a 5-day-a-week schedule in the office.

Additional Details:

Caterpillar Inc. is not currently offering sponsorship for employment visa status for this position. However, as a global company, Caterpillar provides numerous job opportunities outside the U.S. through its employment website. Visa sponsorship is unavailable for this position.

Benefits

• Work-life harmony with earned and medical leave, relocation assistance.
• Personal and professional development through Caterpillar's employee resource groups globally.
• Career development opportunities with global prospects.
• Medical coverage including medical, life, and personal accident coverage.
• Employee mental wellness assistance program.
• Employee investment plan and annual incentive bonus plan for financial wellness.

Caterpillar values equal opportunity employment, encouraging qualified applicants of any age to apply. Join the Caterpillar Talent Community if you're not ready to apply yet.