Role Overview
caterpillar inc. is hiring a mid-level Customer Services Support Manager. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview:
Join Caterpillar Inc. as a Manager Customer Service Support based out of Bangalore Caterpillar PSN. Your work will involve managing all customer service and portfolio activities related to soft bucket (0-60 DPD) collections. You will establish strategic customer service guidance and technical support initiatives to enhance customer contact services. Additionally, you will develop departmental strategic initiatives to maintain portfolio health, prevent losses, ensure operational excellence, and manage vendors. Collaborating with local and distributed operations and other teams will be crucial to achieving the desired customer service levels.
Key Responsibilities:
- Manage all customer service activities and soft bucket(0-60 DPD) collections portfolio activities.
- Establish strategic customer service guidance and technical support initiatives.
- Develop departmental strategic initiatives for portfolio health, loss prevention, operational excellence, and vendor management.
- Manage complex customer inquiries, allocate resources for workload balancing, and perform real-time management of customer contact metrics.
- Partner with local and distributed operations and other teams to ensure appropriate customer service levels.
Qualifications Required:
- Degree or equivalent experience desired.
- The role requires working a 5-day-a-week schedule in the office.
Additional Details:
Caterpillar Inc. is not currently offering sponsorship for employment visa status for this position. However, as a global company, Caterpillar provides numerous job opportunities outside the U.S. through its employment website. Visa sponsorship is unavailable for this position.
Benefits
- Work-life harmony with earned and medical leave, relocation assistance.
- Personal and professional development through Caterpillar's employee resource groups globally.
- Career development opportunities with global prospects.
- Medical coverage including medical, life, and personal accident coverage.
- Employee mental wellness assistance program.
- Employee investment plan and annual incentive bonus plan for financial wellness.
Caterpillar values equal opportunity employment, encouraging qualified applicants of any age to apply. Join the Caterpillar Talent Community if you're not ready to apply yet. Role Overview:
Join Caterpillar Inc. as a Manager Customer Service Support based out of Bangalore Caterpillar PSN. Your work will involve managing all customer service and portfolio activities related to soft bucket (0-60 DPD) collections. You will establish strategic customer service guidance and technical support initiatives to enhance customer contact services. Additionally, you will develop departmental strategic initiatives to maintain portfolio health, prevent losses, ensure operational excellence, and manage vendors. Collaborating with local and distributed operations and other teams will be crucial to achieving the desired customer service levels.
Key Responsibilities:
- Manage all customer service activities and soft bucket(0-60 DPD) collections portfolio activities.
- Establish strategic customer service guidance and technical support initiatives.
- Develop departmental strategic initiatives for portfolio health, loss prevention, operational excellence, and vendor management.
- Manage complex customer inquiries, allocate resources for workload balancing, and perform real-time management of customer contact metrics.
- Partner with local and distributed operations and other teams to ensure appropriate customer service levels.
Qualifications Required:
- Degree or equivalent experience desired.
- The role requires working a 5-day-a-week schedule in the office.
Additional Details:
Caterpillar Inc. is not currently offering sponsorship for employment visa status for this position. However, as a global company, Caterpillar provides numerous job opportunities outside the U.S. through its employment website. Visa sponsorship is unavailable for this position.
Benefits
- Work-life harmony with earned and medical leave, relocation assistance.
- Personal and professional development through Caterpillar's employee resource groups globally.
- Career development opportunities with global prospects.
- Medical coverage including medical, life, and personal accident coverage.
- Employee mental wellness assistance program.
- Employee investment plan and annual incentive bonus plan for financial wellness.
Caterpillar values equal opportunity employment, encouraging qualified applicants of any age to apply. Join the Caterpillar Talent Community if you're not ready to apply yet.
Frequently Asked Questions
How do I apply for the Customer Services Support Manager position at caterpillar inc.?
Use the Apply button above to submit your application directly to caterpillar inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Services Support Manager position at caterpillar inc. located?
This position is based in IN. caterpillar inc. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Services Support Manager at caterpillar inc. earn?
caterpillar inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Services Support Manager role at caterpillar inc. posted?
This role was posted on April 15, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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