JOB SUMMARY AND QUALITIES:

The CSR is the first impression that customers and other visitors have when they walk into or call

CARSTAR.

This person is responsible for creating a front office atmosphere that fosters a high level of

service.

He/she is the main point of contact for customers and potential customers; and assists the Office

Manager.

He/she should possess a cheerful character and a helpful, polite and courteous attitude towards

customers. The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work

attitude and foster a positive team spirit both within the department as well as between the other

departments in support with the overall philosophy of the company and fellow employees.

ACCOUNTABILITY & RESPONSIBILITY OF POSITION

Reception and Customer Service



Responsible for the initial contact with prospects and customers during the normal working day.



Greet people visiting this CARSTAR store in order to determine needs



Handle all phone traffic, per guidelines of the CARSTAR store, in a polite, courteous and cheerful

manner.



Screen business calls

Scheduling Customer Dates



Book appointments for estimates



Update and maintain scheduler with Office Manager



Schedule and record appraisal, reception and delivery appointments



Update target delivery sheets

Cashier Duties



Collect and record payment for complete jobs.



File all paperwork accurately



Disburse nationwide warranty/CSI information to customers



Disburse, record and/or display customer reply cards upon receipt from CARSTAR corporate

headquarters.



Handle customer inquiries regarding their vehicle repair



Refer customer complaints concerning completed repairs to appropriate staff member



Perform customer follow-up 7 to 10 days after customer has picked up their vehicle.

EXPERIENCE/SKILLS REQUIRED



Experience providing customer service in a service or retail environment.



Functional/Technical knowledge:

o

Microsoft Office Software (Word, Excel, Outlook) – BEGINNER

o

Experience with Collision Repair Estimating and/or Management systems a plus



Skills & Abilities

o

Work independently without close supervision

o

Flexible/adaptable to constant change

o

Strong tact and diplomacy; ability to interact with all levels of personnel

JOB DESCRIPTION

CSR

Highly organized; ability to handle multiple concurrent assignments

o

Ability to prioritize, organize and plan work under own initiative

o

Strong communication skills (reading, writing, speaking, listening)

o

Quality driven individual with Customer Service Perspective

o

Motivated, follows instructions

o

Ability to work independently with minimum supervision

o

Works well under pressure



Physical Requirements

o

Keyboarding/Finger dexterity

o

General Physical Skills (sitting for long periods, lifting ~ 10 pounds)

o

Repetitive motion

o

Ability to use telephone

• All duties/responsibilities/experience are subject to change

Benefits

• Extended health care
• Vision care
• Dental care

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Work Location: In person