Manager - Process Improvement

Consulting-Manager Process Improvement-BF-57-187-2-JR183013 Position Title: Consulting-Manager Process Improvement-BF-57-187-2-JR183013 Job Family: BSP > Process Improvement Shift: Job Description: Job Title Manager Process Improvement Requirement Type Full-Time Employee Job Location Gurugram Requirement Level Manager Hiring Manager Director Process Automation Primary Skill Consulting Business Process Excellence - 1 Skill Category Generic ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. A regular in the Fortune 500 list, Elevance ranked 20 in 2025.

Gail Boudreaux , President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53 rd rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.).

CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES Our Mission: Improving Lives and Communities.

Simplifying

Healthcare.

Expecting

More.

Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION Carelon Global Solutions India is seeking a Manager Process Improvement. Associate will lead strategic transformation initiatives by conducting thorough assessments of business priorities to identify pain points across processes, systems, and controls. They will analyze data to quantify gaps, diagnose root causes, and conceptualize solutions that drive operational efficiency.

The role involves designing future-state processes, developing actionable recommendations, and building robust business cases and implementation roadmaps. Close collaboration with stakeholders and leadership is essential to ensure alignment and adoption of proposed initiatives. Additionally, the manager will champion continuous improvement and governance to sustain long-term impact.

JOB RESPONSIBILITY Leadership: Lead and support high-impact business transformation programs across the organization, aligning with business objectives and delivering on MBOs/goals for assigned portfolios.

Stakeholder Engagement: Build strong relationships with senior leaders, initiative owners, and partner ecosystems to influence decision-making and ensure seamless execution.

Project Ownership: Drive the full lifecycle of transformation projects—Discover, Design, and Deploy—prioritizing initiatives that deliver maximum business value.

Expert

Consulting & Methodology: Apply advanced process reengineering, Lean Six Sigma, and Design Thinking principles to conceptualize and implement innovative solutions.

Insight Generation: Conduct market research, develop Points of View (PoVs) on emerging trends in the healthcare value chain, and recommend strategies to enhance consumer experience.

Continuous Improvement: Champion quality frameworks, risk management, and operational controls while leveraging benchmarking and best practices to sustain improvements. QUALIFICATION MBA/Masters from a tier 1 business school or Bachelor’s degree in engineering/science from a tier I recognized university or Master Degree in Healthcare Administration/ Statistics/Data Science Healthcare Certifications would be preferred Six Sigma Black Belt would be a preferred qualification.

EXPERIENCE Minimum 8 years work experience – with min 5 years exposure in US healthcare. Top experience/qualifications can be considered in lieu of experience. Minimum 3 years in a consulting/customer facing environment (healthcare exposure would be preferred) Prior experience in consulting firms and internal strategy teams is a plus Experience in assessment and implementation of large transformation projects Expertise in MS Office, Visio, Process Mining skills, Data analysis SKILLS AND COMPETENCIES Ability to communicat