Job Description About arenaflex At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As the parent company of innovative brands like Luna and Hello Eyes, we're committed to developing pioneering products and businesses that put the customer first. Our legendary culture, born from the award-winning heritage of 1-800 Contacts, is built on a foundation of trust, innovation, and a passion for making a difference. With the support of our parent company, KKR, one of the world's largest and most successful private equity investment companies, we're poised for continued growth and success. Why Join arenaflex? At arenaflex, we believe that ordering and obtaining contact lenses should be a seamless and affordable experience. That's why we empower our team members to solve problems without needing permission, resulting in exceptional customer satisfaction scores and employee engagement numbers. Our rockstar agents are known for going above and beyond to WOW our customers, making this a truly unique opportunity to join a company that values its people and prioritizes customer satisfaction. Job Summary We're seeking a highly skilled and motivated Remote Chat Support Specialist to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences through live chat support, providing top-notch service in a fast-paced and dynamic environment. If you're a customer service enthusiast with a passion for problem-solving and a drive to succeed, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer 2-3 incoming chats using the LiveEngage platform, providing timely and effective solutions to customer inquiries Consult customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell and cross-sell Proactively communicate and engage with your manager and team members to ensure success in a virtual work environment Provide top-notch customer service, resolving problems in a way that creates a positive customer experience Maintain high performance metrics, including revenue per call, quality, availability, and dependability Live our company values Big Hearted, Unconventional, Tenacious, Better Together Requirements High school diploma or equivalent experience 2-3 years minimum customer service experience Great typing skills (at least 40 words per minute) and technical proficiency Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better A private, dedicated workplace, free from interruption or distraction that promotes confidentiality Positive, driven, and solution-oriented mentality Ability to show up to work on time and work your scheduled shift Perks and Benefits Amazing medical, dental, and vision coverage 401(k) match Free eye exams for your immediate family and dependents Deep discounts on contact lenses, glasses lenses, and glasses frames Tuition reimbursement for eligible courses Approved Remote Working Locations Arizona Florida Idaho Nevada North Carolina Texas Utah Virginia About arenaflex's Culture At arenaflex, we're committed to creating a safe, respectful, and inclusive work environment that fosters growth and development. We believe in empowering our team members to take ownership of their development, with support from leaders dedicated to fostering growth. Our company values are at the heart of everything we do, and we're looking for like-minded individuals to join our team. How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Equal Opportunity Employer arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply for this job