Healthcare Specialist (Day & )

Care247 (https://care247.in/ ) is a next-generation

healthcare platform powered by AI

for emergency and everyday care by connecting talented medical and wellness professionals with members/patients across India using a monthly subscription fees-based model. We’re on a mission to reimagine healthcare and transform home-based healthcare across India.

So come and be the Change: Create real impact by delivering round-the-clock, holistic care to communities across India — and be part of setting a bold new standard for emergency response, routine healthcare and wellness. You’ll not only ride this wave but join hands to lead it.

Job Title:

Customer Support/ Care Specialist will be acting like a patient or member service partner for Tele calling & Support

1-2 Night and 1-2 Day (Shifts

)

Job Summary

The role is responsible for managing a high volume of inbound and outbound calls, addressing patients, customer and supplier inquiries, onboarding customers, resolving complaints,

marketing and converting lesds/inquiries into paid services.

This role requires excellent communication skills, problem-solving abilities, and a commitment to patient satisfaction.

Key Responsibilities:

• Handle Inbound and Outbound Calls:

Manage large volumes of calls in a timely and professional manner, following communication scripts when necessary.

• Service Promotion

: Inform customers about new products, services, and policies, and seize opportunities to upsell when appropriate.

• Coordination:

Work with other patient service suppliers/partners, doctors, caregivers and other professionals to relentlessly improve patient services.

• Customer Inquiry Resolution:

Respond to customer questions and concerns about products, services, or policies, providing accurate and satisfactory answers.

• Social Media:

Support company's social media handles to generate sales and engagement

:::::::::::::::: IMPORTANT ::::::::::::::::

To accept your application, Please send your

1- Resume

incl LinkedIn

2- 120 secs Video or Audio

introducing yourself in

your own voice

(as sample) to

Jobs@care247.in including How you would pitch

Care247’s services

to a potential lead?

Qualifications

• Education: Healthcare /related Graduation; Excellent communication skills in English, conversational skills in Hindi, any other regional language additional education or certifications in customer service or related fields are a plus.

Skills

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Customer focus and adaptability to different personality types.

Working arrangement:

• Environment: Remote; likely to require night or weekend shifts depending on company needs.

Stipend/Salary

Range depending on Experience and Role Type (Part-time/ Full-time)

12.5 K to 25+ K INR plus

variable quarterly performance bonus

Why Care247.in ?

• AI Early Mover

: Empower yourself to design, develop, and deploy Artificial Intelligence (AI) solutions that transform lives and elevate healthcare outcomes

• Profit Sharing:

Qualified professionals may receive equity, allowing you to truly own part of the future you are helping to build, after 12 months

• Flexible

Time Commitment: Set your own hours. Perfect for those balancing multiple professional and personal priorities.

• Remote + Hybrid choice:

Contribute remotely or in a hybrid model based on your preference, current location and situation

• Learning and Development:

Access training, certifications, and mentorship programs t

• We provide best-in-class learning opportunities and abundant opportunities for career growth and fast-tracking promotions for high performers.
• Startup Energy, Big Purpose: Work in a dynamic, flexible, and mission-driven environment where your ideas matter.
• Growth into Leadership role:

As an early mover, you’ll have the opportunity to grow with us and within 12-18 months step into leadership role as Care247.in expands across India.

• Learning and Leadership:

Grow your expertise and take on leadership opportunities as we scale.