Customer Support Specialist
Capstone Search AdvisorsRole Overview
Capstone Search Advisors is hiring a entry-level Customer Support Specialist. This is a full-time role in Berea. The posted range is $60k to $72k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
General Requirements
This position requires an individual that is detail oriented and is capable of working in a fast-paced environment. Responsible for communication with distributors and end users. Ensures that all company policies and procedures are followed.
Reports to: Customer Support Manager
Knowledge/Education/Experience:
Minimum of 2-4 years of experience working in a Customer Support environment.
Bachelor’s Degree preferred.
Familiarity with Microsoft Office – Word, Excel, and Outlook.
Strong organizational, problem-solving, and analytical skills
Ability to articulate thoughts and ideas in writing and verbally in a clear, concise manner.
Confident and consistent demeanor when dealing with peers, staff and external parties.
Versatile, flexible, and able to handle multiple products and meet deadlines in a dynamic environment.
Ability to use ERP tools to access customer support modules and other information.
Essential Functions:
Communicating directly with distributors and end users to assist with technical, application, and product knowledge support via phone, email and live chat.
Ensuring that sales order transactions are closed accurately within a timely period.
Overseeing the calculation and validity of all customer quotations.
Works collaboratively with representatives from other departments to resolve customer support issues and make recommendations for continual improvements.
Investigates warranty claims to ensure the highest degree of customer resolution with company policies.
Additional Responsibilities:
Order Entry.
Update and/or enter formal quotes/bid packages.
Expedite customer orders.
Competitive crossover of part numbers.
Order scheduling (CTP).
Monitor Customer Support dashboards
Order maintenance.
Back up to absent staff.
JD-CSS0421
Rev 00
Job Description
Customer Support Specialist
Review orders and create jobs.
Actively involved in Small Account Growth.
Assist Regional Sales Managers
Monitor RMA and RFQ emails.
Custom dial paperwork.
Refer end users to the appropriate authorized distributor.
Other responsibilities as determined necessary.
Frequently Asked Questions
How do I apply for the Customer Support Specialist position at Capstone Search Advisors?
Use the Apply button above to submit your application directly to Capstone Search Advisors. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Specialist position at Capstone Search Advisors located?
This position is based in Berea. Capstone Search Advisors has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
How much does the Customer Support Specialist role at Capstone Search Advisors pay?
Capstone Search Advisors has posted a compensation range of $60k to $72k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Customer Support Specialist role at Capstone Search Advisors posted?
This role was posted on March 23, 2026 (83 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Support Specialist role at Capstone Search Advisors entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Capstone Search Advisors has listed.
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