Assistant Coordinator

**Employee Working Location**: In-person (Surrey, BC)

• *Employment Status**: Permanent Full-Time
• *Salary Band**: $ 41,830 - $ 52,288 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. **As a Canada’s Best Employers 2024**, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

• *In this role, you will**:
• Ensure that client services objectives and targets are met, monitor program delivery to ensure high performance standards and quality control.
• Assist in developing annual action plans for the client services team.
• Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
• Liaise with Talent Acquisition, Shared Services and Volunteer Engagement Experience regarding volunteer requirements necessary to achieve program objectives.
• Develop and implement volunteer retention and engagement activities.
• Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
• Contribute to and recommends modifications to systems designed to streamline, better secure or otherwise improve service delivery.
• Track financial and equipment donations and initiate corrective action when required.
• *What we are looking for**:
• The minimum qualifications for this position are the completion of a two (2) year post-secondary diploma with a concentration in rehabilitation sciences, social services, business, and a minimum of two years of experience in volunteer management in a service-oriented capacity, or an equivalent combination of education and experience.
• Proficient in MS Office suite.
• Strong interpersonal skills.
• A collaborative approach to finding solutions.
• Ability to influence and lead others.
• Proven customer-service orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience working in health programs is an asset.
• Experience working with a diverse population, and an understanding of cultural issues is an asset.
• Fluency in English is required, and fluency in another language is an asset.
• *Working conditions**:
• Frequent travel around the lower mainland region.
• Valid Provincial Class 5 driver’s licence.
• Current First Aid Certification, or willingness to take training.
• Some work will be conducted during non-traditional work hours, (Saturdays).
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).