Clinical Lead, TCCS

Clinical Lead – Toronto Community Crisis Support Service (Full Time Permanent)

The Role and Opportunity

The Canadian Mental Health Association – Toronto Branch is looking for a Clinical Lead for the Toronto Community Crisis Support Services (TCCS) Program. This service provides 24/7 support to people experiencing a mental health and/or addiction crisis in northwest Toronto. This program is part of a City of Toronto police reform initiative that is evaluating the effectiveness and impact of non-police-led responses to people experiencing non-violent crises. This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals. The TCCS Program is governed in partnership with a Collaborative which includes the following organizations:

• Addiction Services of Central Ontario (ASCO)
• Jane & Finch Centre
• Rexdale Community Health Centre
• Caribbean African Canadian
• Social Service (CAFCAN)
• Black Creek Community Health Centre
• Black Health Alliance
• Yorktown Family Services
• HF Care - Asian Mental Health and Well-Being (Previously Hong Fook)
• North York Community House (NYCH)/North York Family Health Team (NYFHT)
• Unison Health & Community Services

Canadian Mental Health Association (CMHA) is the most established and extensive community mental health organization in Canada. We identify and respond to Canada’s most pressing mental health and addictions priorities. At the national level, we push for nationwide system and policy change. At the community level, millions of people in Canada rely on CMHA’s extensive grassroots presence. Since 1918, CMHA has grown to provide mental health services and supports across Canada in over 330 communities. CMHA Toronto was, established in 1953. CMHA Toronto proudly provides services to over 10,000 clients per year, in 31 programs at 13 locations across the City of Toronto. Our services are delivered by a passionate and diverse team. Join us in providing high quality mental health and addictions services, advocating for a better mental health and addiction system, and providing education and mental health and addiction supports to clients across Toronto.

RESPONSIBILITIES

Reporting to the Senior Manager of TCCS and partnering with the TCCS Service Collaborative, the Clinical Lead will be responsible for clinical service delivery, program planning and evaluation, quality and human resource management.

The Clinical Lead will provide strong, on-site clinical leadership to an interdisciplinary team comprised of nurses, mental health case managers, counsellors, and peer identified staff to deliver effective mobile support and follow up to individuals experiencing a crisis. The team will be comprised of staff from multiple agencies from the Collaborative.

The Clinical

Lead will support the ongoing operations of the program to ensure high quality in the provision of service to clients and communities.

The Clinical Lead will promote client-centered and trauma- and violence-informed care with a strong emphasis on harm reduction, anti-discrimination, anti-oppression and culturally safe care. The Clinical Lead will employ an open and collaborative approach with staff, clients, families, partners and community stakeholders.

The Clinical Lead will provide guidance and supervision to team members and administrative support where required, including, but not limited to data collection and reporting. This position will participate in hiring, training and performance management of program staff. The role expectation includes being proactive and taking initiative in identifying and implementing quality improvement opportunities.

The Clinical Lead will support consultation to internal and external stakeholders on all aspects of services to clients. The aim of the role will be to continuously ensure that the focus of services achieve excellence both at a clinical and operational level.

SKILLS YOU BRING

CMHA Toronto’s ideal candidate will have a minimum Undergraduate Degree in Social Work/Social or Health Sciences or equivalent. Membership, in good standing, in a regulatory college is preferred. The candidate will bring five (5) years of experience working in community mental health and addictions with strong knowledge of crisis intervention and recovery principles.

The candidate will also bring two (2) years of clinical leadership experience and demonstrated effectiveness in supporting teams to achieve desired clinical outcomes.

The candidate will bring an understanding and knowledge of working with persons with mental health and/or addictions issues as well as an understanding of the intersectionality of systemic b