Customer Service Specialist

CUSTOMER SERVICE SPECIALIST

Convoy is North America's trusted distributor of top tier construction materials with over 40 locations across the US and Canada. We are seeking a Customer Service Specialist to support our Coquitlam distribution center at 100 Golden Drive.

Position Summary

This role is critical to ensuring that customers receive the right products on time and safely. You will handle customer transactions, coordinate deliveries, educate customers on product applications, manage purchase orders, process payments, and assist with inventory tasks. The position welcomes individuals who are self sufficient, motivated, and eager to contribute to a fast growing business.

Responsibilities

• Process customer transactions such as orders, quotes, and returns
• Coordinate delivery and/or pick up of customer orders with the operations team
• Educate customers on different products and their applications
• Generate, place, and confirm purchase orders with suppliers
• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering to all administrative and accounting related procedures
• Participate in the physical inventory of warehouse materials

Requirements

• Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
• Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast paced environment, and keep a sense of humor
• Excellent communication skills (both written and oral)
• Excellent decision making and ability to take initiative
• Well organized, strong attention to detail
• Must be a respectful team player

Benefits

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn't just about individual effort - it's about what we achieve together.
• Commitment to Safety: Your well being is a top priority, every day.
• Comprehensive & Competitive Benefits:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company paid holidays)
• Short and Long term disability coverage