Customer Service Manager (Route Manager)
Canadian LinenRole Overview
Canadian Linen is hiring a mid-level Customer Service Manager (Route Manager). This is a full-time role in Dartmouth. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Career opportunity
Canadian Linen and Uniform Services Company is looking for an experienced Route Supervisor/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes.
The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.
What you’ll do:
- Direct, supervise and manage drivers and assigned routes;
- Develop strategies to optimize route productivity;
- Train new employees in use of equipment, safety and driving hazards;
- Provide employee supervision and problem solving;
- Ride with drivers to detect errors in driving the vehicle or servicing accounts;
- Direct research into causes of customer complaints;
- Assist in researching, analyzing, designing and implementing routes;
- Design and implement safety policies and procedures;
- Maintain employee and customer retention rate through active communication and problem-solving efforts;
- Create presentations and other management-level reports;
- Performs other duties as assigned or requested.
We are looking for individuals who are:
- Bachelor's degree is preferred but equivalent experience will be considered;
- Valid driver's license with clean driving record (we require a Driver’s abstract);
- 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
- 2+ years of management experience (including training and development);
- Working knowledge of Microsoft Office (Outlook, Word and Excel);
- Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;
- Customer-focused and detailed oriented;
- Excellent communication and interpersonal skills;
- Excellent time management and problem-solving skills.
What’s in it for you:
- Job stability: Canadian Linen has been employing people for over 100 years in Canada
- Competitive pay rate
- Great benefits and employee assistance program
- Ongoing training and mentoring
- Great teammates and collaborative work environment
- Consistently growing company that promotes from within
Frequently Asked Questions
How do I apply for the Customer Service Manager (Route Manager) position at Canadian Linen?
Use the Apply button above to submit your application directly to Canadian Linen. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Manager (Route Manager) position at Canadian Linen located?
This position is based in Dartmouth. Canadian Linen has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Manager (Route Manager) at Canadian Linen earn?
Canadian Linen has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Manager (Route Manager) role at Canadian Linen posted?
This role was posted on June 5, 2026 (8 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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